Heidi Ober
Laconia
Summary
Results-oriented Recreation Assistant with a strong focus on creating engaging programs that promote physical and social interaction. Leveraging exceptional teamwork and time management skills to ensure optimal participation and foster collaboration among community partners.
Overview
26
26
years of professional experience
Work History
Recreation Assistant
Genesis Rehabilitation Services
Laconia, NH
12.2025 - Current
- Facilitated recreational programs promoting physical and social engagement among participants.
- Coordinated scheduling of activities, ensuring optimal participation and resource allocation.
- Monitored participant progress, providing feedback to enhance program effectiveness and outcomes.
- Assisted in developing individualized activity plans tailored to client needs and preferences.
- Implemented safety protocols during activities, reducing incidents and ensuring compliance with regulations.
- Trained new staff on operational procedures and best practices for client interaction.
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Developed strong relationships with community partners, fostering collaboration for future events.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Assisted in organizing special events, resulting in increased community engagement.
- Organized field trips and outings as part of program offerings, broadening participant experiences.
Assistant Store Manager
Dunkin Donuts
Belmont NH
10.2016 - 11.2024
- Supervised daily operations to ensure efficient workflow and excellent customer service.
- Trained and mentored team members on operational procedures and customer engagement strategies.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Analyzed sales reports to identify trends and develop strategies for improving store performance.
- Coordinated staff schedules to maximize coverage during peak hours, enhancing service efficiency.
- Developed promotional initiatives that aligned with corporate goals, driving customer traffic and sales growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Home Care Aide
Community Services
Laconia NH
12.2007 - 11.2008
- Assisted clients with daily living activities, enhancing their independence and well-being.
- Developed personalized care plans based on individual needs and preferences, improving client satisfaction.
- Trained new staff in care procedures and best practices, fostering a collaborative team environment.
- Monitored client health status and reported changes to healthcare professionals promptly, ensuring timely interventions.
- Implemented safety protocols to maintain a secure environment for clients, reducing risks of accidents or injuries.
- Coordinated transportation for clients to medical appointments, facilitating access to essential services.
- Provided emotional support and companionship to clients, contributing to their overall quality of life.
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Assisted patients with daily living activities, promoting independence and quality of life.
Cashier
Market Basket
Tilton, NH
05.2002 - 10.2004
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring high levels of satisfaction.
- Collaborated with team members to maintain organized checkout areas.
- Balanced cash drawers daily, ensuring accuracy in financial reporting.
- Trained new cashiers on best practices and operational procedures.
- Implemented improvements in checkout processes to reduce wait times.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Crew Member Team Leader
Macdonald's
TIlton NH
04.2000 - 11.2001
- Trained new team members on customer service standards and operational procedures.
- Oversaw daily operations to ensure compliance with quality and safety standards.
- Managed inventory levels, placing orders to maintain stock availability.
- Coordinated shift schedules to optimize crew efficiency and coverage.
- Resolved customer inquiries and complaints to enhance satisfaction rates.
- Implemented best practices for food preparation and cleanliness protocols.
- Monitored cash handling procedures to ensure accuracy in transactions.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
Education
High School Diploma -
Winnisquam Regional High School
Tilton NH 06-2006
Skills
- Strong teamwork
- CPR certified
- Flexibility
- Program planning
- Problem-solving
- Time management
- Relationship building
- Teamwork and collaboration
- Decision-making
- Positive attitude
- Strong work ethic
- Teamwork
- Multitasking Abilities
- Active listening
- Team collaboration
- Physical strength
Timeline
Recreation Assistant
Genesis Rehabilitation Services
12.2025 - Current
Assistant Store Manager
Dunkin Donuts
10.2016 - 11.2024
Home Care Aide
Community Services
12.2007 - 11.2008
Cashier
Market Basket
05.2002 - 10.2004
Crew Member Team Leader
Macdonald's
04.2000 - 11.2001
High School Diploma -
Winnisquam Regional High School