Heidi Ortiz

Hands-on experience in vehicle title and registration processing, cash handling, and public service. Proficient in the State of Texas RTS system, Microsoft Office, and notarization procedures.

• Handle all forms of payments including cash, checks, and credit cards; reconcile drawers daily.
• Provide notary services for title transfers and other legal documents in accordance with county policy.
• Accurately review and enter title documentation while ensuring compliance with state guidelines.
• Maintain confidentiality of customer records and sensitive documents.

• Managed a team of over 10 servers, promoting a dynamic and supportive work environment.
  Delegated tasks strategically to optimize service efficiency throughout shifts.
  
• Focused on training initiatives to prepare future staff for operational success.
  Ensured consistent delivery of outstanding service during all steps of operations.

• Established a welcoming atmosphere for guests, significantly improving overall experiences.
  
• Leveraged extensive menu knowledge to customize recommendations aligned with guest tastes.
  Encouraged repeat visits through personalized attention to seating and beverage preferences.
  Swiftly addressed conflicts, consistently achieving high guest satisfaction ratings.