Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
Intern
Heidi Panzeca

Heidi Panzeca

Lakewood,Oh

Summary

Passionate, dependable, hard working Caregiver, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excited to partner with management to run a successful team!

Overview

10
10
years of professional experience

Work History

PAS Team Work Lead

Cleveland Clinic
03.2019 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Proficient in all aspects of the registration process.
  • Handled patient complaints, resolved issues timely and effectively.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts, along with on-call weeks to fill in staffing needs.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Gathered, organized and input information into digital database, excel spreadsheets and daily audits with reports.
  • Maintained clean and well-organized areas to avoid violations or unnecessary work delays due to hazards.
  • Solicited patient and co worker feedback and encouraged communication to identify and improve on areas of weakness.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collecting cash, card, check and other means of currency for co pays, and keeping up with required percentage collections.

Customer Service Representative

Fitworks Fitness Center
02.2013 - 08.2018
  • Handled customer and other inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisors.
  • Exhibited high energy and professionalism when dealing with customers and staff.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed operations at night solely by myself, independently without other staff on hand.
  • Simultaneously maintained operations of the cash register for the juice bar and the administrative areas.

Education

Unfinished - Respiratory Therapy

Cuyahoga Community College
Cleveland, OH

Skills

  • Patient Satisfaction
  • Peer respect
  • Caregiver experience
  • Compassion and empathy
  • Motivational Leadership
  • Team Goals
  • Providing Feedback
  • Team Leadership
  • Goal Attainment
  • Meeting and Exceeding Goals
  • Corrective Actions
  • Staff Training

Accomplishments

I was honored with the title of “caregiver of the month” this year. Recognition was given for assisting a female patient in the waiting room who was being harassed by a male patient. I ensured that she made it safely through her visit and back to her car.

I have been sent to Florida on 3 separate occasions to assist with the new Epic program go-live process. Indian River area last year, and Martin health systems in April and May of this year.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield

Timeline

PAS Team Work Lead

Cleveland Clinic
03.2019 - Current

Customer Service Representative

Fitworks Fitness Center
02.2013 - 08.2018

Unfinished - Respiratory Therapy

Cuyahoga Community College

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Heidi Panzeca