HEIDI PARISI
Little Falls,New York
Summary
Experienced product management professional with a track record of leading successful product initiatives and improving product performance. Collaborative by nature, excels at working with cross-functional teams to achieve impactful results. Known for adaptability and reliability in dynamic environments, possesses strong skills in strategic planning and project management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Product Manager (Salesforce)
Belong Health
04.2022 - Current
- Guiding the future of the clinical solutions product line based on input from customers, vendors, internal staff & management, regulations, and industry experts
- Meet with stakeholders, document care management workflows, writing requirements, UAT and release testing
- Developed product documentation to communicate upcoming features and products to internal teams.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
Product Owner (TruCare)
Healthfirst
09.2017 - 04.2022
- Guiding the future of the clinical solutions for a health plan with 1.7 million members
- Meet with stakeholders, document care management workflows, writing requirements and configuring the care management system for end users, UAT and release testing: all using SAFe Agile writing user stories, groom and prioritize the backlog, PI Planning via Version 1
- Managed stakeholder expectations through regular updates and strategic communication, building strong relationships.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
Clinical Manager Complete Care
Healthfirst
05.2016 - 09.2017
- Oversee care management activities of 12 staff members that consists of nurses and social workers
- Responsible for reporting as required to senior leadership and auditing records
- Regularly evaluated employee performance and provided feedback.
- Improved staff morale and retention by initiating recognition programs and professional development opportunities.
Nurse Care Manager Complete Care
Healthfirst
07.2014 - 05.2016
- Responsible for the overall care management of 150+ dual eligible members
Manager of Care Coordination
Nathan Littauer Hospital
04.2012 - 12.2014
- Managed overall utilization review process, appeals, denials and discharge planning as well as core measure abstraction in a 74 bed acute care facility
Case Manager
Faxton-St Luke's Healthcare
12.2010 - 04.2012
- Assess, plan, implement and evaluate the needs of patients for clinical coordination, discharge planning and utilization review
- Processes are coordinated with physicians, nursing, patients and their significant others as well as other referral agencies and facilities
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Education
Bachelor of Science - Nursing
SUNY Institute of Technology
Utica, NY05.1991
Associate of Applied Science - Nursing
Mohawk Valley Community College
Utica, NY05.1989
Skills
- KPI tracking
- Project planning
- Product strategy
- Product lifecycle management
Certification
- New York State Department of Health Screen Certification, 05/09
- New York State Patient Review Instrument Certification, 04/11
Timeline
Product Manager (Salesforce)
Belong Health
04.2022 - Current
Product Owner (TruCare)
Healthfirst
09.2017 - 04.2022
Clinical Manager Complete Care
Healthfirst
05.2016 - 09.2017
Nurse Care Manager Complete Care
Healthfirst
07.2014 - 05.2016
Manager of Care Coordination
Nathan Littauer Hospital
04.2012 - 12.2014
Case Manager
Faxton-St Luke's Healthcare
12.2010 - 04.2012
Bachelor of Science - Nursing
SUNY Institute of Technology
Associate of Applied Science - Nursing
Mohawk Valley Community College