MATTHEW D. SACKS
Eagle Mountain,Utah
Summary
Seeking the role of Senior Technical Product Manager. Diligent Senior Product Manager offering 5 years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Salesforce Product Manager
Weave Software
07.2021 - 12.2023
- As a Product Manager, I acted as a liaison between the Salesforce technical team and several interdepartmental business teams, offering insight through effective Stakeholder communication
- Directed: Daily Standups, Sprint Prioritization, Sprint Planning, Sprint Grooming, and Sprint Retrospective meetings
- Proposed scalable technical solutions to unique business processes and pain points, using Jira Stories with clear acceptance criteria, easily understood from both a technical and business perspective
- Improved business processes as a Salesforce Administrator, using declarative development tools such as: Flows, Process Builders, Workflow Rules and Quick Actions
- Notable accomplishment: Successfully managed the development an onboarding project, which successfully reduced Customer onboarding efforts by over 50% offering a positive customer experience and improved optics for several internal teams including: Sales, Sales Operations Installations, and Onboarding teams.
Senior Business Systems Administrator
Lucid Software
10.2020 - 07.2021
- Effectively communicated with stakeholders to optimize departmental workflows and ensured that SFDC continued to be a system of improvement and an accurate source of truth for company records
- Daily administrative responsibilities included: SFDC Sales with CPQ, Workato, Marketo, Gainsight, Outreach, Zendesk, Groove, Distribution Engine, and telephony applications, Zoom Phone and Call Tracking Metrics
- Notable Accomplishment: Successfully integrated a legal request workflow, which cut departmental SLAs by 30-50% exceeding stakeholder requirements
- Successfully integrated Salesforce CPQ with special consideration regarding the current SFDC tech stack and dependencies
- This integration optimized the Enterprise Sales process which previously involved several hours of work to close a sale and post a CPQ integration Now it can be closed in a matter of minutes, giving the company a substantial potential increase in future growth.
Salesforce Administrator/Developer
Primary Residential Mortgage Inc.
06.2019 - 10.2020
- Created, Architected and Developed custom workflows and solutions to improve our department's existing processes
- Created solutions to connect existing systems to our Salesforce implementation
- Helped roll out a new CRM for our Business Development department
- Used Scrum methodologies to help manage our teams' projects, requirements, and priorities
- Use Jira and Azure DevOps to manage our project stories, development, and support tickets.
Project/Product Manager/Administrator
Hummbli
07.2018 - 06.2019
- Collaborated directly with the CEO and other stakeholders in developing business concepts
- Responsible for the LAMP Stack installation and for the front-end and back-end scripts
- Built Custom Objects and Applications with Salesforce.
Education
Skills
- Communication
- Project Scope
- Product Requirements
- KPI Tracking
- Project Planning
- Product Strategy
- Product Lifecycle Management
- Teamwork and Collaboration
Websites
Certification
Salesforce Certified
Timeline
Technical Salesforce Product Manager
Weave Software
07.2021 - 12.2023
Senior Business Systems Administrator
Lucid Software
10.2020 - 07.2021
Salesforce Administrator/Developer
Primary Residential Mortgage Inc.
06.2019 - 10.2020
Project/Product Manager/Administrator
Hummbli
07.2018 - 06.2019
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