Heidi Parsons
Midland,MI
Summary
Dynamic Patient Care Technician with extensive experience at DaVita, skilled in vital signs monitoring and patient education. Proven ability to enhance care efficiency and safety through effective training and adherence to HIPAA compliance. Recognized for implementing infection control protocols and optimizing patient flow, fostering a culture of excellence in healthcare delivery.
Overview
14
14
years of professional experience
Work History
Patient Care Technician
DaVita
Midland, MI
10.2013 - 11.2025
- Assisted with patient vital sign monitoring and documentation to ensure accurate health records.
- Supported daily operations by preparing treatment areas and maintaining equipment cleanliness.
- Coordinated patient flow and assisted nursing staff to enhance overall care efficiency.
- Educated patients on dialysis procedures and post-treatment care for improved health outcomes.
- Implemented infection control protocols to ensure patient safety during treatments.
- Trained new staff on operational procedures, promoting adherence to safety standards.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Key Medical Assistant Manager
RediMed
Essexville, MI
10.2011 - 06.2013
- Supervised daily operations of medical assistance team, ensuring compliance with healthcare regulations.
- Trained and mentored staff on best practices in patient care and administrative procedures.
- Developed and implemented efficient scheduling systems to optimize patient flow and reduce wait times.
- Collaborated with healthcare providers to enhance communication and improve patient treatment outcomes.
- Managed inventory of medical supplies, ensuring availability while minimizing waste and costs.
- Conducted regular performance evaluations, fostering a culture of continuous improvement among team members.
- Implemented electronic health records system, increasing accuracy of data and reducing paperwork.
- Implemented training programs, enhancing team performance and service delivery.
- Assisted in the recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.
Education
Certificate - Medical Assistant
Ross Medical Education Center
Saginaw, MI09.2011
High School Diploma -
Bullock Creek High School
Midland05.2003
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
Timeline
Patient Care Technician
DaVita
10.2013 - 11.2025
Key Medical Assistant Manager
RediMed
10.2011 - 06.2013
Certificate - Medical Assistant
Ross Medical Education Center
High School Diploma -
Bullock Creek High School