Heidi Quashie-Mckie

• Functions as the HealthCare for Homeless Veterans Liaison (HCHV)
• Responsible for monitoring the coordination of services provided by community-based programs to ensure Veterans are receiving quality services.
• Provides intensive case management to include program rules, and directives including admission screening, treatment planning and discharge plans
• Utilizes various treatment modalities of individual and group work.
• Participate in community outreach activities to augment the services by community provider.
• Alleviate problems that interfere with the homeless Veteran participants to achieve independence.
• Work closely with the city police department homeless team.

• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
• Collaborated with senior management to develop and execute long-term corporate goals and objectives.
• Mentored and coached team members to foster productive and engaging work environment.
• Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
• Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
• Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
• Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
• Assessed clients' mental health needs, developed treatment plans and monitored progress.
• Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
• Tracked progress according to goals for interventions.
• Achieved company growth by implementing strategic plans and streamlining operations.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.

• Mentored new counselors entering the field, providing supervision and guidance during their initial months of practice to ensure quality service delivery from all team members.
• Promoted a supportive and inclusive environment for clients, fostering a sense of belonging and facilitating emotional healing.
• Improved client mental well-being by providing individual and group counseling sessions.
• Assessed clients'' needs by conducting thorough intake interviews and developing personalized treatment plans.
• Maintained detailed case records, documenting client progress and informing future treatment decisions.
• Increased client satisfaction rates by consistently providing empathetic support and practical guidance throughout the counseling process.
• Reduced client wait times for appointments by implementing efficient scheduling processes and managing a high caseload effectively.
• Collaborated with interdisciplinary teams to ensure comprehensive care for clients, addressing various aspects of their lives.
• Conducted crisis intervention services when necessary, stabilizing clients in distress and connecting them with appropriate resources for ongoing support.
• Part of the committee that created the Veteran Treatment Court (VTC) in Bell County and the first VTC created on a federal institution.
• Collaborated frequent with nearby military installation Victim Advocates on sexual assault.
• Spearheaded initiatives that improved employee morale, leading to higher retention rates and greater job satisfaction among staff members.
• Assisted in the development of training materials, leading to more efficient onboarding of new employees.