Heidi Rainville
Shrewsbury,NJ
Summary
Dynamic operations leader with extensive experience at MedForce, excelling in project management and team leadership. Proven track record in developing SOPs and enhancing client relationships, ensuring compliance and operational excellence. Adept at data analysis and effective communication, driving process improvements that elevate program success and client satisfaction.
Overview
32
32
years of professional experience
Work History
Associate Director of Operations
MedForce
Shrewsbury, NJ
06.2021 - Current
- Provide support to the Director of Operations.
- Manage a team of project directors.
- Provide guidance and support to a team of Project Directors.
- Oversee the daily activities of the support teams.
- Develop training plans and SOPs based on client business rules and requirements.
- Assist with creating reports, either internal or client-requested.
- Ensure compliance with client policies, as well as internal policies.
Project Manager
MedForce
Shrewsbury, NJ
03.2017 - 06.2021
- Lead in the design and implementation of training methods
- Monitor and manage team workloads
- Ensure the timeliness and accuracy of PCs work.
- Report Management/Oversight/Delivery of various report types
- Provide regular, timely feedback to PCs.
- Conduct regular internal team calls and 1:1 calls with direct reports
- Support in the creation, updating, and enhancement of standard operating procedures for the PC role.
- Escalate all client concerns to the Project Director
- Adhere to all policies and client compliance
- Ensure customer expectations are met on all levels of Program activity.
- Monitoring and Oversight of 30-Day program close
Marketing Manager
Estee Lauder Companies Inc
New York, NY
01.1993 - 09.2000
Education
Bachelor of Science - Marketing
Albright College
Reading, PA05-1992
Skills
- Project management
- Data analysis
- Team leadership
- Standard operating procedures
- Client relationship management
- Effective communication
- Process improvement
- Operational excellence
- Problem solving
- Report management
Timeline
Associate Director of Operations
MedForce
06.2021 - Current
Project Manager
MedForce
03.2017 - 06.2021
Marketing Manager
Estee Lauder Companies Inc
01.1993 - 09.2000
Bachelor of Science - Marketing
Albright College
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