Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Heidi Ratcliff

Bunker Hill

Summary

Dynamic and dedicated professional with a strong background in customer service at Starbucks and Chick-fil-A. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in quality assurance and fast-paced adaptability, consistently delivering exceptional service while maintaining a clean and organized work environment.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
Winchester
06.2023 - Current
  • Served high-quality coffee beverages while ensuring customer satisfaction.
  • Maintained cleanliness and organization of coffee preparation area.
  • Assisted customers with menu selections and accommodated special requests.
  • Responded promptly and professionally to customer inquiries.
  • Labeled milk containers according to expiration dates for quality assurance.
  • Customized drink orders based on specific customer preferences, showcasing attention to detail.

Team Member

Chick-fil-A
Winchester
06.2022 - 06.2023
  • Delivered friendly service in fast-paced restaurant, improving customer satisfaction.
  • Maintained clean and organized work area throughout shift to promote efficiency.
  • Executed opening and closing duties, including display setup and sales floor cleaning.
  • Quickly mastered required tasks to maximize overall performance.

Education

High School Diploma -

Musselman High School
Inwood, WV
05-2024

High School Diploma -

Blue Ridge Community And Technical College
Martinsburg, WV

Skills

  • Customer service and support
  • Menu expertise
  • Quality assurance
  • Team collaboration
  • Problem solving
  • Time management
  • Attention to detail
  • Effective communication
  • Fast-paced adaptability
  • Safe food handling

Languages

English
Native/ Bilingual
Spanish
Limited
Chinese (Mandarin)
Limited
Korean
Elementary
German
Elementary

References

References available upon request.

Timeline

Barista

Starbucks
06.2023 - Current

Team Member

Chick-fil-A
06.2022 - 06.2023

High School Diploma -

Musselman High School

High School Diploma -

Blue Ridge Community And Technical College

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