Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Heidi Richardson

Summary

Detail-oriented, solutions driven health-tech professional with demonstrated leadership history. Highly organized, analytical student-mindset with strong technical and intrapersonal skills. Ability to handle multiple projects/clients simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Dispatch Coordinator

Ride Health
11.2023 - Current


  • Proactively plan and oversee real-time operations progress while simultaneously providing timely resolution of issues, reducing fleet operations delays and conserve resources.
  • Mitigate potential/real time conflicts between end users and clients by acting as a liaison between company and clients during high-pressure situations.
  • Leverage multiple Software and business management tools to track dispatch data and ongoing projects.
  • Troubleshoot multiple Software and Business applications for clients to keep operations running timely.
  • Increase efficiency by streamlining coordination processes and implementing new organizational/scheduling
    processes.
  • Coordinate with cross-functional teams resulting in an efficient, successful new client project execution in Sept 2024.
  • Develop comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
  • Enhance operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Implement project management techniques to overcome obstacles and increase team productivity.

EMS Dispatcher

Transcare EMS
03.2019 - 10.2023
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling and decision-making in emergency situations.
  • Verified insurance coverage and secured pre-authorizations as needed to guarantee proper reimbursement for services rendered.
  • Overseeing and filing employee end of shift reports for accuracy and completion, data filing of insurance paperwork.
  • Balance high paced client requests while communicating on dispatch radio with EMS team members openly to ensure our patient’s quality of services.
  • Responsible for response prioritization in order to effectively dispatch both emergency and non emergent units while tracking data in real-time environments.
  • Identified issues and referred to SOPs to determine best course of action.
  • Streamlined insurance billing processes by implementing efficient workflow management strategies.

Retail Manager

The UPS Store
05.2014 - 01.2018
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed high-volume transaction processing, ensuring accurate and timely completion of daily tasks.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Education

Associate of Applied Science - Information Technology

Houston Community College
Houston, TX
05.2026

Phlebotomy

Oquirrh Mountain Phlebotomy School
Houston, Texas
07.2023

High School Diploma -

Seven Lakes High School
Katy, TX
05.2014

Skills

  • Conflict Resolution
  • Concise Communication
  • Technical literacy
  • Time Management
  • Resource Coordination
  • Decision-Making
  • Team Collaboration
  • Regulatory Compliance
  • Analytical Thinking
  • Health Information Technology

Certification


  • Microsoft Azure AI 900 - 2024
  • PT - Phlebotomy Technician - 2022

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Dispatch Coordinator

Ride Health
11.2023 - Current

EMS Dispatcher

Transcare EMS
03.2019 - 10.2023

Retail Manager

The UPS Store
05.2014 - 01.2018

Associate of Applied Science - Information Technology

Houston Community College

Phlebotomy

Oquirrh Mountain Phlebotomy School

High School Diploma -

Seven Lakes High School

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Heidi Richardson