Heidi Riedel
Felton,CA
Summary
Hospitality-focused professional with a strong background in customer service and staff training. Known for creating warm, welcoming experiences, adapting seamlessly in fast-paced tasting room environments, and resolving challenges with grace. Passionate about fostering genuine guest connections and ensuring every visitor leaves with a memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Freelance Florist/Artist's Assistant
A Bit of Earth Florals / Lili Arnold
Felton, CA
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Beertender
Woodhouse Blending & Brewing
Santa Cruz
05.2021 - 11.2023
- Provided exceptional customer service while managing high-volume drink orders.
- Maintained cleanliness and organization of bar area to enhance guest experience.
- Trained new staff on beverage preparation and service protocols.
- Implemented efficient workflows that improved service speed and reduced wait times.
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
- Assisted in the setup of private events, accommodating specific client requests.
- Demonstrated adaptability during high volume periods, maintaining composure under pressure.
Beertender
Humble Sea Brewing Co.
Santa Cruz, CA
03.2017 - 03.2020
- Developed rapport with customers, fostering a friendly and loyal clientele base.
- Promoted responsible alcohol consumption, adhering to local laws and regulations.
- Managed high customer volumes during special events, particularly solo on weekdays.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Associate of Science - Liberal Arts And Sciences
Cabrillo College
Aptos, CA01-2014
Associate of Science - Criminal Justice
Cabrillo College
Aptos, CA01-2014
Skills
- Customer Service-oriented
- Product knowledge
- Staff training
- POS systems expert
- Critical thinking
- Customer relations
- Problem resolution
Certification
- Cicerone Level 1
Timeline
Freelance Florist/Artist's Assistant
A Bit of Earth Florals / Lili Arnold
09.2024 - Current
Beertender
Woodhouse Blending & Brewing
05.2021 - 11.2023
Beertender
Humble Sea Brewing Co.
03.2017 - 03.2020
Associate of Science - Liberal Arts And Sciences
Cabrillo College
Associate of Science - Criminal Justice
Cabrillo College