Heidi Salazar

• Managed office operations, responded to client inquiries, and resolved concerns to enhance customer service outcomes. Provided tailored insurance support for auto, home, and renters policies using clear coverage guidance. Trained new employees on office procedures, service standards, and insurance responsibilities to enhance readiness. Consistently supported clients and engaged in effective insurance sales to achieve monthly office sales goals. Processed daily deposits and DMV services to maintain accurate financial and administrative operations. Leveraged referrals from clients, friends, dealerships, and local businesses to generate new business opportunities.

• Oversaw daily operations of Pronto Insurance agency, managing staff schedules and workflow.
• Educated agents on sales processes and policy procedures for Pronto Insurance to enhance their effectiveness.
• Evaluated applications for correctness and compliance with established carrier standards.

• Advised Fred Loya Insurance customers on auto coverage options and policy details
• Continuously met sales goals via strategic prospecting.
• Engaged positively with each customer, providing professional, and polite support for sales and service needs.
• Quoted insurance premiums using agency systems and underwriting guidelines
• Explained policy changes, renewals, and billing notices to policyholders
• Collected premium payments and updated customer account records
• Coached new employees on best practices for closing deals quickly and efficiently.

• Guided Macy's customers in product selection, enhancing their shopping experience with personalized sales support.
• Delivered outstanding customer service to clients and assisted with style needs
• Informed customers of Macy's promotions and loyalty program, increasing customer engagement and awareness.
• Maintained organized sales floor at Macy's through effective merchandising recovery and display setup, improving product visibility.
• Maintained order and cleanliness in fitting rooms to enhance customer experience by organizing items and assisting shoppers.
• Processed transactions on Macy's POS register and handled cash payments.
• Handled cashier tasks by processing payments and providing change to customers such as accepting payments, issuing receipts and counting money back change.