Heidi Schrom
Foley,MN
Summary
Experienced Golf Course and Event Center Manager/Operator with a proven track record in staff training, customer service, and event planning. Skilled in fostering inclusive environments and maintaining high operational standards. Adept at negotiating with vendors and resolving conflicts professionally. Committed to enhancing customer engagement and satisfaction.
Overview
21
21
years of professional experience
Work History
Golf Course Manager & Event Coordinator
Stone Creek Golf Course
Foley, MN
10.2019 - 03.2025
- Resolved customer complaints in a timely manner with professionalism and respect.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed payroll, daily deposits, and cost controls.
- Staff Training and Development
- Customer Service Excellence
- Event Planning and Coordination
- Vendor Negotiation
- Conflict Resolution
Bartender
Chatters Bar and Grill
Monticello, Minnesota
03.2017 - 05.2018
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Bartender & Cook
Russell’s Bar And Grill
Annandale, Minnesota
11.2015 - 06.2016
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Exceeded customer satisfaction by finding creative solutions to problems.
Bartender Shift Manager
Red Lobster
Bismarck, North Dakota
07.2014 - 09.2015
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Assisted staff by serving food and beverages or bussing tables.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Business Maniagement & Event Coordinator - Business Economics
Phoenix Online University
09-2012
Skills
- I work easily under pressure
- Hard Working, Organized, And reliable
- Outgoing and Personable
- Independent, yet a team player
- Engage with people easily
- Great with customer services satisfaction
- Can handle conflict/complaints with a professional and calm manner
- Negotiated contracts with vendors, securing favorable terms
- Coordinated event planning and execution, enhancing engagement
- Ensured compliance with regulations, maintaining high standards
- Developed orientation and training programs for new hires
Accomplishments
- Trained new employees and fostered a diverse, inclusive work environment.
- Negotiated contracts with vendors, securing favorable terms.
- Coordinated event planning and execution, enhancing engagement.
- Ensured compliance with regulations, maintaining high standards.
- Developed orientation and training programs for new hires.
Languages
English
Professional
References
References available upon request.
Timeline
Golf Course Manager & Event Coordinator
Stone Creek Golf Course
10.2019 - 03.2025
Bartender
Chatters Bar and Grill
03.2017 - 05.2018
Bartender & Cook
Russell’s Bar And Grill
11.2015 - 06.2016
Bartender Shift Manager
Red Lobster
07.2014 - 09.2015
Business Maniagement & Event Coordinator - Business Economics
Phoenix Online University
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