Heidi Schroth
Mecca
Summary
Detail-oriented Department Manager experienced in proactive management of daily operations and unique employee and customer situations. Delivered high productivity and streamlined operations through innovative employee incentives and effective conflict mediation. Focused on fostering a positive work environment and maintaining exceptional customer satisfaction.
Overview
27
27
years of professional experience
Work History
Department Manager
Lowes Home Improvment
La Quinta
2017.11 - Current
- Managed daily operations, optimizing workflow efficiency within the department.
- Oversaw inventory management, ensuring optimal stock levels to meet customer demand.
- Deal with customers' issues and complaints.
- Assisted customers by providing recommendations on additional products that suited their needs.
- Pulled products and stocked shelves.
- Sim in products , bay audits, cycle counts on products.
- Reset bays
Deli Clerk
Albertsons
Palm Desert
2016.11 - 2018.07
- Freight, pricing, Displays new resets helping out customers
- Performed cashier duties, managed bakery and soup bar, handled inventory and ordering, processed deposits, and conducted cash audits while opening and closing store
- Assisted customers with food orders and ensured accurate order fulfillment
- Closing restaurant doing deposit rebuild cash drawers, prepping, dishwasher, fryer, cleaning Fryers
- Fried chicken and fish products in a fast-paced kitchen environment
- Cooked food items for daily sales at the restaurant
- Provided food service to customers in a restaurant setting
- Assisted customers with deli selections and special requests.
- Prepared and sliced meats, cheeses, and other deli products.
- Maintained cleanliness and organization of the deli counter area.
- Operated meat slicers, scales, and other deli equipment safely.
- Restocked inventory and monitored product freshness regularly.
- Collaborated with team members to ensure quality customer service.
- Adhered to food safety regulations and sanitation practices consistently.
- Provided training to new staff on deli procedures and customer interaction skills.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Assisted customers with selecting products from the deli case or menu board.
- Rotated product on shelves to ensure freshness.
- Stocked shelves with fresh items daily.
- Adhered to health regulations regarding food handling and sanitation standards.
- Prepared all food orders according to customer specifications.
- Updated food displays and cases to promote special items.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Responded to customer questions regarding product availability.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Informed customers of deli specials to increase profits.
Assistant Manager
Sweet Tomatoes/Souplantation
La Quinta
1999.09 - 2016.10
- Assisted in managing daily operations and staff scheduling for restaurant functions.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new employees on customer service protocols and food safety standards.
- Implemented training programs to enhance team performance and service quality.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored cleanliness and organization of dining areas to ensure a welcoming environment.
- Collaborated with management on promotional events to drive customer engagement.
- Coordinated inventory management and supply ordering to maintain stock levels.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Adult School Coachella
Coachella, CASkills
- Service management
- Sales management
- Inventory management
- Order management
- Order processing
- Vendor management
- Work planning and organization
- Sales strategy
- Product merchandising
- Service operations
- Cash handling
- Workflow efficiency
- Performance management
- Customer service
- Team leadership
- Department leadership
- Talent acquisition
- Training and development
- Forecasting and planning
- Analytical thinking
- Problem solving
- Process improvement
- Time management
- Work planning and organization
- Effective communication
- Decision-making
- Conflict resolution
- Relationship management
- Team building
- Dedicated
- Results-driven
- English
- POS software
- Food safety
- Retail
- Vendor management
- Forecasting and planning
Timeline
Department Manager
Lowes Home Improvment
2017.11 - Current
Deli Clerk
Albertsons
2016.11 - 2018.07
Assistant Manager
Sweet Tomatoes/Souplantation
1999.09 - 2016.10
Adult School Coachella