Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Heidi Schumacher

Fargo,ND

Summary

Motivated Bank Fraud Specialist touting 8 years of expertise investigating suspicious activity for Bell Bank. Seasoned banking career of 15+years. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.

Overview

14
14
years of professional experience

Work History

Enterprise Fraud Manager

Bell Bank
10.2021 - Current
  • Implement policies, processes, and procedures to ensure Bank complies with all aspects of Anti-Money Laundering Acts and fraud detection
  • Provided expert guidance to senior management on matters relating to fraud risk, ensuring informed decision-making and strategic planning.
  • Recommend policy and procedure enhancements to mitigate risk for bot bank and customers
  • Proactively identify fraud risks, and implement proper controls, procedures, and trainings
  • Continually educate bank employees on risks that pertain to their departments
  • Act as fraud subject matter expert with regulators, vendors, auditors, and business unit leaders
  • Track bank loss reporting in numerous channels, report and execute ways to improve numbers
  • Oversee, coordinate and teach mandatory, ongoing training classes of all employees, including Board of Directors, in fraud prevention, fraud trends, scams and elder exploitation/abuse
  • Established strong relationships with law enforcement agencies, facilitating effective information sharing and collaboration in combating financial crimes.
  • Hire, train, coach, and lead team of Fraud Analysts.

Assistant BSA/Fraud Officer

Bell Bank
10.2015 - 10.2021
  • Assisted in development of anti-fraud policies and procedures, ensuring full compliance with regulatory requirements and industry best practices.
  • Investigated suspicious transactions, resulting in timely identification and prevention of financial crimes.
  • Handled complex fraud investigations, gathering critical evidence for successful case resolution, filing of SARs, if necessary, and prosecution of offenders.
  • Established strong relationships with law enforcement agencies, facilitating effective information sharing and collaboration in combating financial crimes.
  • Played key role in development and implementation of Beneficial Owner program in 2012

Teller Supervisor

Bell Bank
02.2010 - 10.2015
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Responded to employee issues and/or problems promptly and efficiently
  • Ensured all compliance training requirements annually
  • Assisted customers with banking needs and inquiries.
  • Maintained cash vault, ordering/selling cash weekly
  • Researched and maintained inaccuracies with teller transactions, making corrections on tills from proof
  • Completed monthly audit reports
  • Conducted quarterly staff meetings
  • Provided leadership and mentoring to teller staff
  • Represented organization to customers in courteous and professional manner.

Education

Bachelor of Science in Mass Communications, with an emphasis in Advertising -

Minnesota State University Moorhead
Moorhead, MN
05.2004

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Interpersonal Relations
  • Teamwork and Collaboration

Affiliations

  • Association of Certified Fraud Examiners (ACFE)
  • International Association of Financial Crimes Investigators(IAFCI)
  • North Dakota Bankers Association(NDBA)
  • Minnesota Bankers Association(MBA)

Timeline

Enterprise Fraud Manager

Bell Bank
10.2021 - Current

Assistant BSA/Fraud Officer

Bell Bank
10.2015 - 10.2021

Teller Supervisor

Bell Bank
02.2010 - 10.2015

Bachelor of Science in Mass Communications, with an emphasis in Advertising -

Minnesota State University Moorhead

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Heidi Schumacher