Summary
Overview
Work History
Education
Skills
Timeline
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Abra Andrews

Valdosta,GA

Summary

Dynamic Billing Specialist with proven expertise at Lincare in medical billing and accounts receivable management. Recognized for exceptional attention to detail and strong customer communication skills, consistently ensuring accurate billing and timely payments. Adept at resolving discrepancies and enhancing customer satisfaction through effective problem-solving and collaboration.

Overview

12
12
years of professional experience

Work History

Billing Specialist

Lincare
Valdosta, GA
12.2014 - Current
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Monitored customer account details for non-payments, delayed payments, and other irregularities.
  • Investigated incorrect billings and processed refunds as necessary.
  • Handled confidential information with discretion and integrity.
  • Processed, verified and maintained personnel-related documentation.

Customer Service Representative

CVS Pharmacy
Valdosta, GA
08.2013 - 12.2014
  • Developed positive relationships with customers through friendly interactions.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Conducted orientation sessions for new employees.

Education

Associate of Science -

Wiregrass Georgia Technical College
Valdosta, GA

Skills

  • Medical billing
  • Data entry
  • Account reconciliation
  • Customer communication
  • Financial reporting
  • Attention to detail
  • Team collaboration
  • Accounts receivable
  • Assessing performance
  • Active listening
  • Maintaining files
  • Excellent communication
  • Word processing

Timeline

Billing Specialist

Lincare
12.2014 - Current

Customer Service Representative

CVS Pharmacy
08.2013 - 12.2014

Associate of Science -

Wiregrass Georgia Technical College