Heidi Serene, RN

120 Hours

• Advocated for patient safety and autonomy by recognizing changes in condition, communicating concerns to the healthcare team, and supporting informed decision-making.
• Collaborated with nurse preceptors and interdisciplinary team to achieve quality patient outcome goals.
• Mentored by experienced nurses as they provided direct patient care, learning essential techniques for effective bedside manner and communication.

• Utilized de-escalation tactics and therapeutic communication to patients and families during critical incidents.
• Prioritized patient safety and confidentiality in high-pressure emergent situations.
• Collaborated with emergency personnel to provide seamless care to critically ill patients.
• Coordinated with dispatch and other emergency services to optimize response times and resource allocation.