Heidi Sharp
Summary
Seasoned Project Manager with a proven track record at Calero, adept in project planning and stakeholder communications. Excelled in leading cross-functional teams to deliver high-profile projects on time, enhancing client satisfaction. Skilled in requirements analysis and software development life cycle, demonstrating exceptional technical understanding and collaborative prowess.
Overview
10
10
years of professional experience
Work History
Project Manager
Calero
05.2023 - Current
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
- Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
- Implemented best practices in change management to minimize disruptions during project transitions or scope adjustments.
Technical Business Consultant
Calero
08.2021 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented
Application Support Specialist
JPMChase Bank
02.2014 - 08.2021
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Provided training to end users on new and updated systems and software.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
- Streamlined troubleshooting processes, leading to faster resolution times for end users.
- Optimized system performance by recommending hardware upgrades or configuration adjustments based on usage patterns and load testing results.
- Contributed to the successful implementation of new company-wide applications by assisting with requirements gathering, testing, documentation, training sessions.
Education
Bachelor of Arts - Finance
Mount Vernon Nazarene University
Mount Vernon, OHBachelor of Arts - Business Management
Franklin University
Columbus, OHSkills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Client Relations
- Stakeholder Communications
- Root Cause Analysis
- Requirements Analysis
- Software development life cycle
- Cross-Functional Collaboration
- Technical understanding
- Project scope analysis
Timeline
Project Manager
Calero
05.2023 - Current
Technical Business Consultant
Calero
08.2021 - 05.2023
Application Support Specialist
JPMChase Bank
02.2014 - 08.2021
Bachelor of Arts - Finance
Mount Vernon Nazarene University
Bachelor of Arts - Business Management
Franklin University
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