Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Smith

Longview,WA

Summary

Detail-oriented, organized professional with strong technical skills and the ability to learn concepts quickly

Overview

19
19
years of professional experience

Work History

Direct Support Professional

Community Access Services
12.2024 - Current
  • Developmental and physical disabilities
  • Non verbal / verbal, physical / non physical behaviors
  • Performed basic household duties
  • Bath and spend quality time with clients, catheter care
  • Perform med verification and administration
  • PBSP, ISP, Safety Plan, Protocols
  • OIS Trained, Therap, Paylocity

Manufacturing Associate

Steelscape
10.2023 - 12.2024
  • Forklift and overhead crane (tongs and C hook)
  • Build rail shipments, load rail cars, create BOLs and shipment worksheets
  • Understand packaging codes, production schedules for production lines
  • Rain cap, palletize, manually hand bind steel coils
  • Offloaded steel coils in warehouse and production lines, as well as loading production lines with steel coils
  • Grounds person for rail moves, switches and derails on rail lines
  • Share point, UP and BNSF sites, MES, Microsoft excel, SAP, Rail Safe Training

Maintenance Data Entry (Temp)

American Work Force Group & Columbia Consulting Group
06.2021 - 10.2023
  • SharePoint, MS Word and Excel, Outlook, JD Edwards, Treo Job Plans, MS Edge
  • Collected data on tanks and safety relief valves and put into SharePoint
  • Went around mill site to find tanks and relief valves to obtain information and place equipment tags and labels, took updated photos
  • Generated work orders, job plans, and requisitions
  • Assisted supervisor and planners with other projects
  • Tappi Safe obtained, observed and followed mill site rules of safety
  • Assisted suppliers, contractors, and mill warehouse with safety relief valve information, helped solve issues regarding the valves

Billing Specialist

Charter Communications
01.2021 - 05.2021
  • Took payments
  • Explain billing and statements
  • Add and remove services for customers
  • Pricing of product information
  • Order equipment for customers
  • Inform customers of due dates and billing dates
  • Avaya, Gateway, CSG, Microsoft outlook, WebEx meeting, and Skype software

Direct Support Professional

Community Access Services
07.2020 - 01.2021
  • Performed basic household duties
  • Bath, assist in feeding, spend quality time with clients, catheter care
  • Perform med verification
  • First Aid/CPR, Hoyer Lift trained

Direct Support Professional

Lifeworks
06.2014 - 05.2020
  • Performed basic household duties
  • Bathe, assist in feeding, spend quality time with clients
  • Perform med verification and administration
  • First Aid/CPR, Food handlers, NAR licensed, Safety committee

Teller

Heritage Bank
01.2011 - 11.2013
  • Assist in branch audits and certifications
  • Money handling, cashier checks, money orders, foreign and domestic wires, foreign currency exchange
  • General office equipment, multi-phone lines, Microsoft programs
  • Assist branch manager and assistant manager with special projects

Dispatcher

Advanced Messaging and Dispatch
05.2008 - 12.2010
  • Proficiency in Microsoft programs and ShoreTel systems
  • Maintained and maintenance client information, assisted in solving client disputes and issues
  • Multi-phone lines, took and properly routed calls and messages
  • Trained new hires and oversaw other employee actions

Dispatcher

Professional Communication Services
07.2006 - 05.2008
  • Programmed and resolved issues of client pager systems
  • Multi-phone lines, Microsoft programs, office equipment, Cook pagers
  • Assisted manager with client disputes and issues
  • Took and properly routed calls and messages

Education

Associates of Arts - Criminal Justice

University of Phoenix
Kelso, WA
04.2014

Certificate of Completion -

Stratford Career Institute
Longview, WA
06.2008

Diploma -

RA Long High School
Longview, WA
06.2003

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Medication administration
  • Compassionate caregiving
  • Behavioral management

Timeline

Direct Support Professional

Community Access Services
12.2024 - Current

Manufacturing Associate

Steelscape
10.2023 - 12.2024

Maintenance Data Entry (Temp)

American Work Force Group & Columbia Consulting Group
06.2021 - 10.2023

Billing Specialist

Charter Communications
01.2021 - 05.2021

Direct Support Professional

Community Access Services
07.2020 - 01.2021

Direct Support Professional

Lifeworks
06.2014 - 05.2020

Teller

Heritage Bank
01.2011 - 11.2013

Dispatcher

Advanced Messaging and Dispatch
05.2008 - 12.2010

Dispatcher

Professional Communication Services
07.2006 - 05.2008

Associates of Arts - Criminal Justice

University of Phoenix

Certificate of Completion -

Stratford Career Institute

Diploma -

RA Long High School

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Heidi Smith