Heidi Smith
Longview,WA
Summary
Detail-oriented, organized professional with strong technical skills and the ability to learn concepts quickly
Overview
19
19
years of professional experience
Work History
Direct Support Professional
Community Access Services
Saint Helens, OR
12.2024 - Current
- Developmental and physical disabilities
- Non verbal / verbal, physical / non physical behaviors
- Performed basic household duties
- Bath and spend quality time with clients, catheter care
- Perform med verification and administration
- PBSP, ISP, Safety Plan, Protocols
- OIS Trained, Therap, Paylocity
Manufacturing Associate
Steelscape
Kalama, WA
10.2023 - 12.2024
- Forklift and overhead crane (tongs and C hook)
- Build rail shipments, load rail cars, create BOLs and shipment worksheets
- Understand packaging codes, production schedules for production lines
- Rain cap, palletize, manually hand bind steel coils
- Offloaded steel coils in warehouse and production lines, as well as loading production lines with steel coils
- Grounds person for rail moves, switches and derails on rail lines
- Share point, UP and BNSF sites, MES, Microsoft excel, SAP, Rail Safe Training
Maintenance Data Entry (Temp)
American Work Force Group & Columbia Consulting Group
Longview, WA
06.2021 - 10.2023
- SharePoint, MS Word and Excel, Outlook, JD Edwards, Treo Job Plans, MS Edge
- Collected data on tanks and safety relief valves and put into SharePoint
- Went around mill site to find tanks and relief valves to obtain information and place equipment tags and labels, took updated photos
- Generated work orders, job plans, and requisitions
- Assisted supervisor and planners with other projects
- Tappi Safe obtained, observed and followed mill site rules of safety
- Assisted suppliers, contractors, and mill warehouse with safety relief valve information, helped solve issues regarding the valves
Billing Specialist
Charter Communications
Vancouver, WA
01.2021 - 05.2021
- Took payments
- Explain billing and statements
- Add and remove services for customers
- Pricing of product information
- Order equipment for customers
- Inform customers of due dates and billing dates
- Avaya, Gateway, CSG, Microsoft outlook, WebEx meeting, and Skype software
Direct Support Professional
Community Access Services
Saint Helens, OR
07.2020 - 01.2021
- Performed basic household duties
- Bath, assist in feeding, spend quality time with clients, catheter care
- Perform med verification
- First Aid/CPR, Hoyer Lift trained
Direct Support Professional
Lifeworks
Kelso, WA
06.2014 - 05.2020
- Performed basic household duties
- Bathe, assist in feeding, spend quality time with clients
- Perform med verification and administration
- First Aid/CPR, Food handlers, NAR licensed, Safety committee
Teller
Heritage Bank
Kalama, WA
01.2011 - 11.2013
- Assist in branch audits and certifications
- Money handling, cashier checks, money orders, foreign and domestic wires, foreign currency exchange
- General office equipment, multi-phone lines, Microsoft programs
- Assist branch manager and assistant manager with special projects
Dispatcher
Advanced Messaging and Dispatch
Longview, WA
05.2008 - 12.2010
- Proficiency in Microsoft programs and ShoreTel systems
- Maintained and maintenance client information, assisted in solving client disputes and issues
- Multi-phone lines, took and properly routed calls and messages
- Trained new hires and oversaw other employee actions
Dispatcher
Professional Communication Services
Longview, WA
07.2006 - 05.2008
- Programmed and resolved issues of client pager systems
- Multi-phone lines, Microsoft programs, office equipment, Cook pagers
- Assisted manager with client disputes and issues
- Took and properly routed calls and messages
Education
Associates of Arts - Criminal Justice
University of Phoenix
Kelso, WA04.2014
Certificate of Completion -
Stratford Career Institute
Longview, WA06.2008
Diploma -
RA Long High School
Longview, WA06.2003
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Medication administration
- Compassionate caregiving
- Behavioral management
Timeline
Direct Support Professional
Community Access Services
12.2024 - Current
Manufacturing Associate
Steelscape
10.2023 - 12.2024
Maintenance Data Entry (Temp)
American Work Force Group & Columbia Consulting Group
06.2021 - 10.2023
Billing Specialist
Charter Communications
01.2021 - 05.2021
Direct Support Professional
Community Access Services
07.2020 - 01.2021
Direct Support Professional
Lifeworks
06.2014 - 05.2020
Teller
Heritage Bank
01.2011 - 11.2013
Dispatcher
Advanced Messaging and Dispatch
05.2008 - 12.2010
Dispatcher
Professional Communication Services
07.2006 - 05.2008
Associates of Arts - Criminal Justice
University of Phoenix
Certificate of Completion -
Stratford Career Institute
Diploma -
RA Long High School