Heidi Somers
Atascadero,CA
Summary
Sociable Server offering 5 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
5
5
years of professional experience
Work History
Server
Kitchen and Vine
San Luis Obispo, CA
03.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Garnished dishes and beverages to serve visually appealing menu items.
- Stayed informed about daily specials, new menu items, promotions.
- Addressed complaints to kitchen staff and served replacement items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Provided exceptional service to high volume of daily customers.
- Delivered food orders promptly and courteously.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked food before serving it to customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Senior Deli Lead
Sprouts Farmer's Market
San Luis Obispo, CA
03.2019 - 03.2022
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Documented and entered special orders for event catering and party trays.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Tailored orders to address customer allergies and gluten concerns.
- Performed daily maintenance tasks such as cleaning equipment and checking temperatures of refrigeration units.
- Informed customers of deli specials to increase profits.
- Trained new employees on deli department procedures and policies.
- Followed recipes and customer requests to prepare meals.
- Adhered to all food safety regulations while handling, preparing, and storing food items.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Monitored product quality throughout shift to ensure freshness standards were met.
Education
James Lick High School
San Jose, CA05-1980
Skills
- Guest Engagement
- Food Running
- Food Inspection
- Table Setting
- Hospitality service expertise
- Wine service
- Food and beverage pairings
- Point of sale operation
- Order accuracy
- Food sales and promotion
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Server
Kitchen and Vine
03.2022 - Current
Senior Deli Lead
Sprouts Farmer's Market
03.2019 - 03.2022
James Lick High School