Heidi Stoddard
South Danbury,United States
Summary
Versatile Receptionist offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs.
Overview
13
13
years of professional experience
Work History
Collection Specailist
Clear Choice MD
New London , NH
02.2018 - 02.2019
Receptionist Administrator
ProClaim Inc.
Andover , NH
08.2005 - 08.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Fulfilled customer requests such as updating patients billing information and insurance cards.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
Education
High School Diploma -
Merrimack Valley High School
Penacook, NH06.1983
Skills
- Handling Customer Complaints
- Quality Assurance
- Performance Management
- Decision Making
- Complex Problem Solving
- Attention to Detail
- Goal Setting
- Information Security
- Microsoft Office
- Cross-Functional Collaboration
- Multitasking and Prioritization
- Documentation and Recordkeeping
- Mail and Package Distribution
Organic Cooking & Gardening
I enjoy being a Organic Cook and Gardener. I have a organic garden stand that offers seasonal fresh organic homegrown herbs, vegetables, home baked items, and wild crafted gifts. Better known as Whimsy Cottage.
For the past thirty years, and currently, I live in South Danbury, N.H with my husband on our small five acre homestead, raised our daughter and now am a proud grandmother of two amazing grandson's. I have had the enjoyment and pleasure of raising Labrador Retrievers, several flocks of Toulouse geese and Mainecoon / Ragdoll cats. I embrace each season here in New Hamshire having the upmost respect for all it's elements.
Timeline
Collection Specailist
Clear Choice MD
02.2018 - 02.2019
Receptionist Administrator
ProClaim Inc.
08.2005 - 08.2017
High School Diploma -
Merrimack Valley High School