Heidi Sweeney
Sandy,OR
Summary
Healthcare professional with comprehensive experience in telephone triage nursing. Experienced with patient assessments and telephone triage. Proven ability to provide effective patient assessments and critical decision-making in urgent situations. Utilizes critical thinking and effective communication to address patient concerns and guide them to appropriate care. Reliable team collaborator with focus on delivering high-quality patient care and adapting to evolving healthcare needs.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Telephone Triage Registered Nurse
Neighborhood Health Center
07.2023 - Current
- Expert nursing triage practice to safely and competently identify nature and urgency of health care needs and determine appropriate disposition.
- Strong technical skills to support working within a computerized environment utilizing window applications, EPIC, multi-function phone software.
- Proficient communication and collaboration with health care team to ensure continuity of care.
- Supported effective interdisciplinary collaboration with behavioral health team to ensure quality patient care.
Telephone Triage Registered Nurse
Providence Health Plan
02.2015 - 04.2023
- Expert nursing triage practice in a large 24/7 call center environment
- Relief charge role
- Multiple roles in QI, Tech, Care Plan and Staffing committies
Phone Advice Nurse
Allergy Asthma Dermatology Associates
04.2013 - 09.2014
- Coordination of care through excellent communication and organization skills to support plan of care through medication refills, treatment plan and health education.
- Supervise and collaborate the work load of the phone clerk
- Various clinical roles to include management of immunotherapy, and emergency management of adverse reactions.
- Management of OHSA requirements for clinics.
Staff RN
US Army
10.1994 - 12.1998
- Various staff nurse and charge nurse roles including Labor and Delivery, Urgent Care, and Med-Surg
- OB-GYN Nursing course
- Preceptor roles to ROTC and newly assigned nurses
- Coordinated emergency medication treatment in the clinical setting and field environment
- Clinical education coordinator
Education
Master of Science - Nursing
Capella University
12-2018
Bachelor of Science - Nursing
University of Portland
08-1994
Skills
- Telephone assessment
- Telephone consultations
- Clinical Documentation
- Team building
- Quality Improvement
- Patient Advocacy
- Health Education
- Interdisciplinary Collaboration
- Clinical judgment
Certification
- Ambulatory Care Nursing Certification (BC-AMB)
Timeline
Telephone Triage Registered Nurse
Neighborhood Health Center
07.2023 - Current
Telephone Triage Registered Nurse
Providence Health Plan
02.2015 - 04.2023
Phone Advice Nurse
Allergy Asthma Dermatology Associates
04.2013 - 09.2014
Staff RN
US Army
10.1994 - 12.1998
- Ambulatory Care Nursing Certification (BC-AMB)
Master of Science - Nursing
Capella University
Bachelor of Science - Nursing
University of Portland
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