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Mary Killeen
Registered Nurse
Belvedere ,SC
Summary
Resourceful Telephone Triage Nurse with over four years of experience providing triage services to more than 40 medical practice's patients, complemented by 20 years in the healthcare field. A compassionate and dedicated Registered Nurse recognized for clinical excellence, strong communication skills, and a patient-centered approach that fosters optimal outcomes. Proven ability to manage patient care effectively while collaborating with healthcare teams to ensure sensitive and precise care delivery. Eager to leverage extensive knowledge and superior skills in a nursing role prioritizing excellence in patient care.
Overview
20
20
years of professional experience
Work History
Telephone Triage Registered Nurse
WellMed/Carenet
06.2021 - Current
- Worked as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions.
- Educate patients in treatment of specific treatment for their medical conditions such as diabetes education, blood thinner treatment and general health education for diet and exercise and general first aid.
- Provided exceptional customer service to callers, establishing trust and rapport while addressing their health concerns.
- Collaborated with healthcare providers to ensure appropriate care plans were developed and implemented for patients.
- Coordinated with pharmacies for prescriptions and refills of medication according to physician's orders and practice protocols.
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Upheld operational excellence within the triage team by actively participating in ongoing performance reviews and process improvement initiatives.
- Maintained accurate documentation of patient interactions, ensuring continuity of care across multiple healthcare providers.
- Contributed to team success by mentoring new staff members on best practices in telephone triage nursing.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Optimized resource utilization within the organization by directing patients to the most appropriate level of care based on their needs.
Telephone Triage/Family Practice RN
Evergreen Family Health
09.2017 - 06.2020
- Responsible for assessing patient telephone calls and determining their level of need for medical assistance.
- Perform patient assessment.
- Follow-up with patients who have been treated after hospital admissions and as necessary for treatment at Evergreen Health.
- Initiate emergency treatment if necessary.
- Scheduling medical appointments and follow-ups.
- Calling to pharmacies for prescriptions and refills of medication according to physician's orders and practice protocols.
- Phlebotomy and IV administration/monitoring of fluids as ordered.
- Measure and record patients' vital signs, such as height, weight, temperature, blood pressure, pulse, oxygen saturations and respirations for entry into Electronic Health Records.
- Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.
- Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions.
- Educate patients in treatment of specific treatment for their medical conditions such as diabetes education, blood thinner treatment and general health education for diet and exercise, tick bites (Lyme disease extremely prevalent in VT), and general first aid.
- Assist physicians in treatments and procedures such as suturing, casting, minor surgical procedures such as vasectomies and skin excisions.
- Treatments such as dressing changes as ordered and administering nebulizer treatments.
- Administer prescribed medications to patients according to providers orders.
- Prepare patients for examinations, tests, or treatments and explain procedures.
- Assemble and use equipment, such as INR, blood glucose or oxygen supplies.
- Supervise ancillary nursing staff in the care of the patients.
Travel RN
Various Hospitals
04.2015 - 08.2017
- Company Overview: Employed by several travel nursing agencies for 13 week contracts at hospitals on Medical/Surgical units mainly in the Northeast United States such as Dartmouth Hitchcock and University of Vermont Medical Center.
- Administer prescribed medications or start intravenous fluids, noting times and amounts on patients' charts.
- Admission of patients and discharge of patients along with discharge instructions and appropriate discharge teaching.
- Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.
- Measure and record patients' vital signs, such as height, weight, temperature, blood pressure, pulse, and respirations.
- Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions.
- Collect samples, such as blood, urine, or sputum from patients, change dressings as ordered.
- Prepare patients for examinations, tests, or treatments and explain procedures.
- Assemble and use equipment, such as catheters, tracheotomy tubes, or oxygen supplies.
- Record food and fluid intake and output.
- Help patients with bathing, dressing, maintaining personal hygiene, moving in bed, or standing and walking.
- Employed by several travel nursing agencies for 13 week contracts at hospitals on Medical/Surgical units mainly in the Northeast United States such as Dartmouth Hitchcock and University of Vermont Medical Center.
LPN to RN
Medical College of Georgia/Augusta University Hospital
03.2005 - 03.2015
- Admission of patients and discharge of patients to include non-scheduled renal transplant patients.
- One on one care of post-renal transplant patients directly after surgery.
- Discharge instructions and appropriate discharge teaching of renal transplant and general inpatient/surgical populations.
- Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action.
- Measure and record patients' vital signs, such as height, weight, temperature, blood pressure, pulse, and respirations.
- Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions.
- Collect samples, such as blood, urine, or sputum from patients, change dressings as ordered.
- Administer prescribed medications or start intravenous fluids, noting times and amounts on patients' charts.
- Prepare patients for examinations, tests, or treatments and explain procedures.
- Assemble and use equipment, such as catheters, tracheotomy tubes, or oxygen supplies.
- Record food and fluid intake and output.
- Help patients with bathing, dressing, maintaining personal hygiene, moving in bed, or standing and walking.
- Supervise nurses' aides or assistants.
Education
Associate Degree - Allied Science
Aiken Technical College
Graniteville, SC05.2013
LPN Certificate -
Aiken Technical College
Aiken, SC01.2005
Skills
- Proficient in managing multiple tasks
- Collaborative teamwork
- Effective communication
- Healthcare advocacy
- Critical Thinking Skills
- Commitment to professional standards
- Medical-surgical nursing
- Comprehensive family care
- Telephone assessment
- Skilled in professional phone communication
- Efficient call routing
- Emergency assessment skills
- Effective communication skills
- Courteous phone interaction practices
- Streamlined triage processes
- Triage skills
Personal Information
- Profession: Registered Nurse
- Title: Registered Nurse
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offSoftware
Microsoft Office
Microsoft Excel
VIDA
ECW
Citrix
Cerner
Quote
Bloom where you are planted!
Unknown
Timeline
Telephone Triage Registered Nurse
WellMed/Carenet
06.2021 - Current
Telephone Triage/Family Practice RN
Evergreen Family Health
09.2017 - 06.2020
Travel RN
Various Hospitals
04.2015 - 08.2017
LPN to RN
Medical College of Georgia/Augusta University Hospital
03.2005 - 03.2015
LPN Certificate -
Aiken Technical College
Associate Degree - Allied Science
Aiken Technical College
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