HEIDI TAAL
PNC Bank
Murrieta,CA
22
years of professional experience
Hardworking and reliable Manager focused on going above and beyond to support team and serve customers. Goal oriented, and offering top-notch abilities in team coaching. Motivated to surpass goals given, and provide excellent customer service Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
AVP BRANCH Manager II Sr
4 Years 10 Months- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Developed and implemented risk management frameworks to mitigate financial exposure.
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
- Successfully managed change within the organization, ensuring smooth transitions during periods of restructuring or process improvements.
- Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
Branch Retail Executive
2 Years 8 Months- Led cross-functional teams to enhance operational efficiency and drive strategic initiatives.
- Developed and implemented robust risk management frameworks to safeguard financial assets.
- Optimized reporting processes to enhance data accuracy and expedite decision-making timelines
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Interviewed, recruited and trained new onboarding candidates.
- Cultivated strong relationships with clients, addressing concerns and promoting financial products tailored to their needs.
- Coordinated marketing efforts to increase branch visibility and attract new customers through community engagement activities.
Branch Manager
6 Years 1 MonthCo-Manager
10 MonthsGeneral Manager
4 Years 3 MonthsAssistant General Manager
2 YearsEducation
Skills
Team driving and coaching
Collaboration
Networking
Multitasking
Analytical thinking
Task prioritization
Problem-solving
Organization
Training
Verbal communication
Customer relations
Team driving and coaching
Operations management
Goal oriented
Strong negotiation
Excellent communication
Customer relations
AWARDS
Top Performing Branch, US Bank 2017, Outstanding Achievement in Customer Satisfaction, BBVA 2020
Affiliations
- Chamber of Commerce 2019 & 2020
- BNI Chapter Networking Member 2019-present
ADDITIONAL INFORMATION
Notary Public
Timeline
AVP BRANCH Manager II Sr
PNC Bank
10.2021 - CurrentRead More
Branch Retail Executive
BBVA
02.2019 - 10.2021Read More
Branch Manager
US BANK
04.2012 - 05.2018Read More
Co-Manager
US BANK
06.2011 - 04.2012Read More
General Manager
Saks Fifth Avenue OFF 5TH
01.2007 - 04.2011Read More
Assistant General Manager
Saks Fifth Avenue OFF 5TH
01.2005 - 01.2007Read More
Milwaukee Area Tech
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