Heidi Thompson
New Britain,CT
Summary
Experienced and forward- thinking Practice Manager offering over 30 years of leadership skills, workflow and revenue improvement. Extremely well versed in patient relations, personnel management and service recovery.
Overview
21
21
years of professional experience
Work History
Clinical Practice Manager
UCONN Health Center
Farmington, CT
07.2014 - Current
- Responsible for planning, directing, coordinating and supervising all administrative activities including personnel, budgetary, financial and marketing functions.
- Responsible for supervising all administrative activities including personnel, budgetary, financial and marketing functions.
- Oversees mid-level leadership to include staff development, counseling and attendance, interview skills and team building
- Recruit, interview, select and hire all staff
- Direct day to day administrative and operational functions providing guidance and leadership to over 55 staff across 4 departments in 3 office locations
- Works closely with collective bargaining units
- Liaison between 35 physicians and business administration
Office Manager
Center For Fertility And Women's Health
New Britain, United States
09.2001 - 07.2014
- Responsible for standard business and clinical activities by establishing goals and performance standards .
- Oversaw accounting, budgeting and financials to include monthly reporting
- Responsible for interviewing, selecting and onboarding for all staff
- Advise on daily workflow and staffing issues or concerns
- Created new scheduling templates to enhance provider ability to see patients
- Assessed processes and procedures to comply with OSHA and HIPPA regulations
Education
Bachelor of Science - Health Administration
Charter Oak Community College
New Britain, CT05.2024
Skills
- Best Practices and Standards
- Policy and Program Development
- Workflow Management
- Clinical and Administrative Management
- Finance and Budgeting
- Employee Recruitment and Hiring
- Government Rules and Regulations
- Extensive Collective Bargaining Unit Experience
Timeline
Clinical Practice Manager
UCONN Health Center
07.2014 - Current
Office Manager
Center For Fertility And Women's Health
09.2001 - 07.2014
Bachelor of Science - Health Administration
Charter Oak Community College
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