Heidi Torres
Vista,CA
Summary
Enthusiastic Medical Assistant with excellent people skills and dedicated work ethic. Demonstrated medical procedure competency. looking to find a position to utilize my 25 years of customer service skills to grow professionally Compassionate professional with expertise in phlebotomy, patient education, and medical terminology. Proven ability to create a supportive environment, ensuring patient comfort and understanding throughout medical procedures.
Overview
25
25
years of professional experience
Work History
Medical Assistant II/ Peer Trainer
Planned Parenthood Of The Pacific Southwest
Vista, CA
08.2001 - Current
- Prepared patients for examinations, taking vital signs and updating medical histories.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assisted physicians by preparing patients for procedures.
- Performed in house labs including phlebotomy, urine dipsticks, pregnancy test, and hemoglobin test.
- Counseled, and educated patients on pregnancy prevention, and pregnancy options.
- Performed ultrasound imaging to confirm intrauterine pregnancy, and gestational age.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Maintained facility clean and stocked with necessary supplies, equipment and instruments.
- Educated patients about birth control methods, sexually transmitted infections, reproductive health, procedures and verified clinician's instructions if medications prescribed.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Washed, and sterilized instruments, and disposed of contaminated supplies in accordance to OSHA regulations.
- Cleaned, restocked and prepared exam rooms and medical equipment between patients.
- Completed weekly controls to ensure medical equipment functioned properly
- Made phone calls to patients to confirm appointments, and to ensure patients were prepared to bring necessary documents usually pertaining to complex care clinics.
- Assisted in Remote clinic to provide services to patient demographic who would otherwise have no access to care. This included setting up work areas outdoors for both front, and back office.
Education
Certificate of Competency - Medical Assisting
Vista Adult School
Vista, CA06.1998
Skills
- Medical procedure understanding
- Venipuncture and phlebotomy
- Professional bedside manner
- HIPAA compliance
- Ultrasound physics expertise
- Medical terminology proficiency
- Vital sign monitoring
- Specimen preparation
- Bilingual communication
- Sterile technique application
- STD counseling skills
- Calm under duress
- Training and mentoring
Timeline
Medical Assistant II/ Peer Trainer
Planned Parenthood Of The Pacific Southwest
08.2001 - Current
Certificate of Competency - Medical Assisting
Vista Adult School