Heidi Vargas
Captain's Auction Warehouse
La Habra,CA
1
Language
4
years of professional experience
Customer-centric professional with over four years in customer service. Skilled in multitasking and delivering exceptional guest experiences under pressure. Expertise in order-to-cash processes and financial operations supports effective management of accounts receivable and timely invoice processing. Focused on optimizing workflows and enhancing operational efficiency.
Work History
Accounts Receivable
2 Months- Contact clients via phone and email to address inquiries
- Make payments in SAM auction software & terminal
- Handled high volume phone calls to address customer inquiries regarding account balances
- Organized documents by filing them in alphabetical order for easy retrieval
- Filing in alphabetical order
Front desk
3 Months- Greet customers with a positive attitude
- Recorded customer consignments to ensure accurate processing and tracking.
- High volume phone calls
- Write down consignments for customers
- Auction flex usage
- Managed communications using Outlook email platform
- Taking payments with large amounts of cash, checks, credit cards.
- Handled high volume of phone calls to assist customers and address inquiries efficiently.
- Organized documents by filing them in alphabetical order
Server
1 Year 3 Months- Assisted customers with orders to enhance satisfaction in fast-paced, high-demand environment
- Maintained positive and welcoming attitude to support team dynamics during busy shifts
- Ensured product displays were stocked and visually appealing to attract customer attention
- Supported team members to maintain quick and quality service
Hostess/Server
2 Years 5 Months- Provided friendly and efficient service to customers in a high-volume restaurant
- Managed multiple tables while ensuring accuracy and customer satisfaction
- Addressed customer concerns promptly, enhancing satisfaction and loyalty
- Ensured cleanliness and organization of dining areas, contributing to a welcoming atmosphere
- Collaborated with team members to enhance service efficiency with team members to ensure smooth operations
Education
High school diploma - General Studies
High school diploma - General Studies
Skills
Office administration
Auction flex
QuickBooks
Updating accounts
Mathematical calculations
Office experience
Payment processing
Customer service
Auction experience
Financial reporting
Invoice management
Account management
Languages
Spanish - Expert
Additional Information
Authorized to work in the US for any employer
Timeline
Accounts Receivable
Captain's Auction Warehouse
05.2026 - 07.2026Read More
Front desk
Captain's Auction Warehouse
04.2026 - 07.2026Read More
Server
Porto's Bakery
01.2025 - 04.2026Read More
Hostess/Server
Sizzlers
06.2022 - 11.2024Read More
La Habra High School
High school diploma from General Studies
Read More
Horizon Alternative Education
High school diploma from General Studies
Read More