Heidi Williams
Buda,TX
Summary
Enthusiastic Librarian with comprehensive background in group and individual instruction. Highly Organized and articulate. Experience in research using library databases, including fee-based research for corporate library customers. Strong background in retail with an emphasis on customer satisfaction.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Wild Birds Unlimited
Austin, Texas
01.2021 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Yearly review for 2021 showed that, as a part time employee, mine were the highest sales and number of new memberships compared to any other sales associate.
Librarian
Harris County Public Library
Kingwood, TX
05.2015 - 05.2016
- Located requested books on shelves and in library database and fetched items for patrons.
- Answered patrons' questions via library's online chat reference service to assist with broad variety of research topics.
- Researched, planned and set up attractive and informative library exhibits.
- Instructed students on research techniques and use of online resources.
Library Assistant
Calgary Public Library
Calgary , Alberta
06.2012 - 12.2014
- Taught group and individual instruction sessions both on and off-site to impart knowledge of library and research resources.
- Regularly assisted in leading library volunteer programs, including business, career and tax day events
- Participated in numerous library outreach programs, including the Calgary Remand Centre work/study program
Education
Master of Science - Library And Information Science
Texas Woman's University
Denton, TX11.2014
Bachelor of Arts - American And English Literature
University of Georgia
Athens, GA05.1993
Skills
- Assigning Tasks
- Time Management
- Upselling Strategies
- Strong Communication and Interpersonal Skills
- Product Promotion
- POS System Operations
- Stocking and Receiving
- Adaptable and Flexible
- Exceeding Customer Expectations
- Retail Store Operations
- Activity Organization
- Educational Settings
Timeline
Retail Sales Associate
Wild Birds Unlimited
01.2021 - Current
Librarian
Harris County Public Library
05.2015 - 05.2016
Library Assistant
Calgary Public Library
06.2012 - 12.2014
Master of Science - Library And Information Science
Texas Woman's University
Bachelor of Arts - American And English Literature
University of Georgia
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