Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heidi Zamora

Cape Coral,FL

Summary

As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.

Overview

5
5
years of professional experience

Work History

Supervisor

Massage Luxe Spa
12.2022 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

The Whale

Host/Server
01.2020 - 09.2022
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Associate of Science - Science

Florida SouthWestern State College
Fort Myers, FL

Graduate Certificate - Phlebotomy

Zeal Technical Institute
North Fort Myers, FL
07-2024

High School Diploma -

Fort Myers High School
Fort Myers, FL
05-2020

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Inventory control
  • Employee motivation
  • Problem-solving abilities

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Supervisor

Massage Luxe Spa
12.2022 - Current

The Whale

Host/Server
01.2020 - 09.2022

Associate of Science - Science

Florida SouthWestern State College

Graduate Certificate - Phlebotomy

Zeal Technical Institute

High School Diploma -

Fort Myers High School

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Heidi Zamora