Heidi A. Hager
Port Jefferson,NY
Summary
Experienced healthcare professional with nearly 30 years in patient care coordination and high-volume home care operations. Skilled in managing complex staffing, scheduling, billing, and payroll processes while delivering exceptional service to clients, families, and staff. Highly organized, dependable, and skilled at multitasking in fast-paced environments. Recognized as a team player and adaptable professional who quickly masters new systems and procedures, committed to providing excellent client care while supporting collaborative, efficient workplace operations.
Overview
30
30
years of professional experience
Work History
Scheduling/Staffing Coordinator
Right at Home Eastern LI
Miller Place, NY
07.2023 - Current
- Coordinate staffing and scheduling for 70+ clients and 90+ caregivers in a fast-paced home care environment
- Manage daily operations including shift assignments, call-outs, and urgent last-minute coverage
- Process billing and payroll, ensuring accuracy and timely completion
- Utilize WellSky scheduling software to maintain schedules, client records, and caregiver assignments
- Serve as primary point of contact, handling high call volume from clients, families, and staff
- Resolve scheduling conflicts and emergencies quickly to ensure uninterrupted care
- Match caregivers to clients based on skill set, availability, and client needs
- Support overall office operations and maintain efficient workflow under pressure
Scheduling Coordinator / Patient Care Coordinator
Cosmetic Surgery of New York, PC
Port Jefferson Station, NY
11.1995 - 07.2023
- Managed scheduling for consultations, procedures, and follow-up appointments in a high-volume cosmetic surgery practice
- Guided patients through the care process with professionalism, discretion, and compassion
- Coordinated surgical calendars to optimize physician time and operating room efficiency
- Provided detailed pre- and post-operative instructions, improving patient preparedness and satisfaction
- Maintained strict confidentiality of sensitive patient information
- Built long-term patient relationships, contributing to retention and referrals
- Collaborated closely with surgeons and clinical staff to ensure seamless patient experiences
- Recognized for reliability, organization, and exceptional service over a nearly 30-year tenure
Education
Associate of Arts - General Studies
Suffolk Community College
Riverhead, NYSkills
- Staffing & Scheduling Coordination - Billing & Payroll Processing
- WellSky Software - Healthcare Operations
- Team Collaboration & Communication
- Problem-Solving & Conflict Resolution
- Multitasking & Time Management
- Billing & Payroll Processing
- Billing & Payroll Processing
- WellSky Software - Healthcare Operations
- Team Collaboration & Communication - Problem-Solving & Conflict Resolution
- Multitasking & Time Management
- Adaptable and quick to master new systems and procedures
- WellSky Software Healthcare Operations
- Team Collaboration & Communication - Problem-Solving & Conflict Resolution
- Multitasking & Time Management - Adaptable and quick to master new systems and procedures
Timeline
Scheduling/Staffing Coordinator
Right at Home Eastern LI
07.2023 - Current
Scheduling Coordinator / Patient Care Coordinator
Cosmetic Surgery of New York, PC
11.1995 - 07.2023
Associate of Arts - General Studies
Suffolk Community College