HEIDI A WILKINSON DM
Austin,TX
Summary
Dr Heidi A Wilkinson has a 36-year proven management history of warehouse/distribution management, transportation management, e-commerce, e-logistics, and supply chain management with a proven track record of preparing young leaders for succession planning for 21st-century business.
Overview
29
29
years of professional experience
Work History
WHSS/EHS Site Manager
Amazon
06.2021 - Current
Adjunct Professor
Baker University
Overland Park, KS
12.2016 - Current
- Teaching Adult Learners obtaining bachelor’s degrees
- Teaching Adult Learning obtaining master’s degrees
Area Manager Reset/RTS, •Area Manager Reset/Safety
Amazon, AMZL
07.2019 - 06.2021
Substitute Teacher
Kelly Educational Services
Lees Summit, MO
08.2016 - 05.2020
- Teaching students K-12
- Teaching Adults obtaining their G.E.D
Health & Safety Specialist, Literacy Tutor
Workplace
08.2017 - 12.2017
Assistant Project Manager
Goodwill of Western Missouri and Eastern Kansas
Kansas City, MO
05.2010 - 08.2011
- Managed nighttime janitorial cleaning program
- 85% of employees were disabled
- Responsible for 1 million square feet of usable space
- Maintained annual contract based on SOW (Scope of Work)
- Coordinated annual cleaning budget for supplies and purchase
- Directed Profit and Loss Statements
- Managed annual budget for maintaining large janitorial cleaning equipment
Operations Supervisor
Musicians Friend
Randolph, MO
01.2006 - 11.2009
- Oversaw Order Processing (The number of orders being shipped per customer)
- Oversaw the daily receiving of product onto the dock floor for processing into warehouse
- Oversaw Picking/Packing Quality Control
- WMS (Warehouse Management System) experience
- Introduced and developed Production and Productivity Procedures for the receiving department
- Implemented production and productivity procedures to determine hourly pieces per hour per shift
- Developed and implemented Balanced Scorecard Practices for the receiving and case seal departments
- Introduced Lean Practices
Branch Manager
Advance American
Kansas City, MO
03.2004 - 05.2005
Supervisor and Managing Partner
HEIDI A WILKINSON
09.1993 - 12.2003
- Implemented Missouri banking law in conjunction with payday loans
- Managed and reported weekly and monthly Profit and Loss Reports
- Developed and Implemented Balanced Scorecard Practices based on Profit and Losses
- Oversaw Accounting Practices in conjunction with payday loan industry standards
- Followed Current Banking Practices as stated by Missouri Banking Law
Mid- Level Manager
WAREHOUSE/DISTRIBUTION/TRANSPORTATION MANAGEMENT
- Managed several groups of employees from 15 to 195
- Worked in fast- past environments warehouse/distribution supervisor and transportation supervisor
- Oversaw United Way as Coordinator for two years with UPS
- Worked in preparing hourly employees at both UPS and Musicians Friend for leadership development and succession planning
- Built effective management team with UPS Kansas District Twilight Operations
- Safety Specialist with Amazon Dau2 located in Austin, TX
- Adjunct Professor teaching master’s level classes in warehouse/distribution management, transportation management, e-logistics, e-commerce, executive leadership, supply chain management and manufacturing.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Used coordination and planning skills to achieve results according to schedule
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Used Microsoft Word and other software tools to create documents and other communications
- Demonstrated respect, friendliness and willingness to help wherever needed
- Exceeded goals through effective task prioritization and great work ethic
- Worked flexible hours across the night, weekend and holiday shifts
- Developed team communications and information for meetings
- Completed paperwork, recognised discrepancies and promptly addressed for resolution
Literacy Lab/
AmeriCorps
- Teaching students K-3 in Literacy
- Reading comprehension
Inbound/Outbound Supervisor
United Parcel Services of America Kansas District
Kansas City, KS
- Using scanners to correctly load packages in either outbound or inbound trailers)
- Training Supervisor (oversaw the training of new hires working in the Kansas City Twilight Hub for loading or unloading packages moving in the James Street Hub Facility)
- Health and Safety Supervisor (overseeing daily health and safety procedures based on National OSHA and Ketter Standards)
- United Way Coordinator (Implementing hourly workers and management to contribute and volunteer regarding those in need)
International Shipping Supervisor
- (implementing international shipping practices and laws regarding tariffs)
Kansas District Coordinator
- (Oversaw implementation of current shipping practices for customers located in the Kansas District).
Education
Ph.D. - Global Leadership
Colorado Technical University
Colorado Springs, CO09.2016
MBA -
Colorado Technical University
Colorado Springs, CO07.2013
Bachelor of Science - Business Administration, Management
Colorado Technical University
Colorado Springs, CO06.2012
Skills
- Include:
- Shipping Operations
- Receiving Operations
- Employee Development
- International Shipping
- Health & Safety
- E-Logistics
- Reporting & Analysis
- OSHA/WHS Readiness
- QUALIFICATIONS
- Oversaw the United Way Program for United Parcel Service in the Kansas District for three years Raised $200,000 per year
- Obtained OSHA/Ketter Certification Charged with overseeing health and safety departments Kansas City Twilight and Kansas City Night Sorts
- In 2002 obtained health and safety operations for four dispatch centres at UPS James Street Facility
- Diverse workforce as assistant project managers, 85% of workers were disabled Use job training techniques to prepare employees for the working environment
- Area Manager in Flex (Driver Dispatch), Area Readiness for Building reset
- ASC (Amazon Safety Committee) Chairperson (Working on area readiness and WHS
- Adjunct Professor teaching master’s Level classes in executive leadership, and all business disciplines
- Oversee workplace health and safety for 196 Tier 1 Associate and Leadership
- Managing Terminations
- Managing Laborers
- Employee Coaching and Motivation
- Contract Development and Management
- Managing Operations and Efficiency
- Managing Career Progression
- Job Assignments
- Productivity Performance
- E-Commerce Strategy
- Reading Comprehension
- Oversee OSHA workplace health and safety along with Hazwopper/SWPP Environmental safety
- Issue and Conflict Resolution
Timeline
WHSS/EHS Site Manager
Amazon
06.2021 - Current
Area Manager Reset/RTS, •Area Manager Reset/Safety
Amazon, AMZL
07.2019 - 06.2021
Health & Safety Specialist, Literacy Tutor
Workplace
08.2017 - 12.2017
Adjunct Professor
Baker University
12.2016 - Current
Substitute Teacher
Kelly Educational Services
08.2016 - 05.2020
Assistant Project Manager
Goodwill of Western Missouri and Eastern Kansas
05.2010 - 08.2011
Operations Supervisor
Musicians Friend
01.2006 - 11.2009
Branch Manager
Advance American
03.2004 - 05.2005
Supervisor and Managing Partner
HEIDI A WILKINSON
09.1993 - 12.2003
Mid- Level Manager
WAREHOUSE/DISTRIBUTION/TRANSPORTATION MANAGEMENT
Literacy Lab/
AmeriCorps
Inbound/Outbound Supervisor
United Parcel Services of America Kansas District
International Shipping Supervisor
Kansas District Coordinator
Ph.D. - Global Leadership
Colorado Technical University
MBA -
Colorado Technical University
Bachelor of Science - Business Administration, Management
Colorado Technical University
Similar Profiles
Ruben Frausto JrRuben Frausto Jr
Maintenance Technician III at AmazonMaintenance Technician III at Amazon
Sreeram TRSreeram TR
Catalog Manager at AmazonCatalog Manager at Amazon
Yashvvi JangidYashvvi Jangid
Senior Risk Analyst at AmazonSenior Risk Analyst at Amazon
Vivian MaxwellVivian Maxwell
Associate at AmazonAssociate at Amazon
Tatiana T. TorresTatiana T. Torres
Senior Enlisted Advisor at U. S. Navy, Recruit Training CommandSenior Enlisted Advisor at U. S. Navy, Recruit Training Command