Heidi B. Cruz
Rochelle,IL
Summary
Resident Assistant with experience in leadership and community building. Committed to creating a safe and welcoming environment for residents. Sufficient at building connections, public speaking, time management, and handling high-intensity situations.
Overview
5
5
years of professional experience
Work History
Resident Assistant
Lake Forest College Residence Life
Lake Forest , IL
08.2022 - Current
- Coordinated student events and planned programs that built community within residents
- Responded to emergency situations within the residence hall.
- Developed positive relationships with all members of the residence hall community.
- Monitored assigned areas for cleanliness and security purposes.
Sandwich Artist
SUBWAY®Restaurants
Rochelle , IL
08.2019 - 01.2024
- Maintained cleanliness of work area throughout shift.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Organized inventory for efficient restocking of products.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Assisted in the preparation of food items according to recipes and instructions.
In-Shop Employee
Jimmy Johns Sandwich Shop
Rochelle , IL
05.2021 - 08.2021
- Greeted customers in a friendly and professional manner at the drive-thru window.
- Monitored food quality standards throughout shift.
- Followed safety protocols for food handling and preparation.
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
Education
Bachelor of Science - Psychology Major; Music And Communication Minors
Lake Forest College
Lake Forest, IL05-2025
High School Diploma -
Rochelle Township High School
Rochelle05-2021
Skills
- Activity Planning
- Stress Tolerance
- Public Speaking and Clear Communication
- Extensive Performance Background
- Safe Food Handling
- Fast and Efficient Typer
Affiliations
- Concert Choir (2021-Present)
- West African Drumming (2022-Present)
- Voice and Piano Lessons (2021-Present)
- Theater (2019-2020)
- Speech Team (2017-2021)
- Student Council (2017-2021, Treasurer 2020-2021)
- UNIDAS Latina Women Empowerment Group (2021-2022)
Accomplishments
- Renaissance Award Recipient from Rochelle Township High School (Fall 2017, Fall 2018, and Fall 2019)
- Reid Scholar at Lake Forest College
- National Honors Society Inductee at Rochelle Township High School
- Resident Assistant of the Month (September 2023)
Timeline
Resident Assistant
Lake Forest College Residence Life
08.2022 - Current
In-Shop Employee
Jimmy Johns Sandwich Shop
05.2021 - 08.2021
Sandwich Artist
SUBWAY®Restaurants
08.2019 - 01.2024
Bachelor of Science - Psychology Major; Music And Communication Minors
Lake Forest College
High School Diploma -
Rochelle Township High School
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