Heidi Rowe
Atlanta,GA
Summary
Adept at enhancing customer experiences and streamlining service workflows, I leveraged my strong work ethic and exceptional customer service skills at Dogmud Tavern. Specializing in high-volume dining and efficient POS operation, I significantly contributed to performance improvement, ensuring guest satisfaction and operational excellence. My proactive approach and ability to maintain professionalism under pressure set me apart.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Dogmud Tavern
04.2021 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
The Bulldog Of Jackson
09.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Receptionist/Gym Attendant
River Hills Tennis Club
02.2020 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
Server
Anjou Restaurant
09.2019 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Aplos Simple Mediterranean
08.2018 - 09.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Clinton High School
Clinton, MS05.2014
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Sales Techniques
- Quality Control
- Supply Restocking
- Order Accuracy
- Table Bussing
- Suggestive Selling
- Relationship Management
- Point of sale operation
- Performance Improvement
- Dining area maintenance
- Allergy awareness
- Order Management
- Beverage Preparation
- Tableside Etiquette
- Table Setting
Timeline
Server/Bartender
Dogmud Tavern
04.2021 - 04.2024
Server/Bartender
The Bulldog Of Jackson
09.2020 - 04.2021
Receptionist/Gym Attendant
River Hills Tennis Club
02.2020 - 09.2020
Server
Anjou Restaurant
09.2019 - 05.2020
Bartender
Aplos Simple Mediterranean
08.2018 - 09.2019
High School Diploma -
Clinton High School
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