Heidi Jo Rigsby

Counted cash and reconciled daily cash sheets; journal entries; processed weekly payroll; regular inventory audits; maintained multiple confidential logs and records; bank deposits; regular updating of company website.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors; maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems; delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships; ensured accurate record-keeping with diligent data entry and database management for vital company information; maintained updated online store menus with current product names, pricing, information, and photos.

Greeted and helped customers complete purchases, locate items, and join reward programs; handled high volume transactions during peak periods without compromising service quality or accuracy; operated POS terminals and cash drawer balancing; maintained a clean and organized store environment, contributing to a welcoming and positive customer experience.

Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas; delivered excellent customer service experiences by addressing concerns promptly and professionally; trained employees to consistently exceed customers' expectations and provide superior service; established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe; roasted coffee on-site to meet customer specifications; delivered products to wholesale accounts in the area; hosted and coordinated local events; participated regularly in community events.