Heidi K. Elliott (Kate)
Klamath Falls,OR
Summary
Customer Service Specialist with 25 years of experience in high-volume call centers, providing support by phone and email. Recognized for empathy, accuracy, and strong problem-solving skills. Highly adaptable, dependable, and dedicated to delivering excellent customer experiences.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Customer Service Representative
JELD-WEN
01.2017 - 11.2025
- Managed high volumes of inbound customer calls with professionalism and empathy
- Responded to and resolved written customer inquiries via email with accuracy and attention to detail
- Trained new employees in call handling, system navigation, and compliance
- Assisted with organizing internal company events such as potlucks, picnics, holiday events, and charity drives
Customer Service Representative
Asurion (DirecTV)
05.2011 - 01.2017
- Handled technical support inquiries via phone, guiding customers through step-by-step troubleshooting
- Processed payments and TV package changes
- Assisted customers with troubleshooting computers and other electronic devices
- Assisted customers with filing claims for electronic device failures
Customer Service Reservation Agent
Amtrak National Railroad
10.1996 - 03.2007
- Assisted passengers via phone with a variety of inquiries
- Made reservations and maintained a high sales/booking percentage
Education
Business And Clerical Vocational Course - Business And Clerical
Job Corps
Astoria, ORSkills
- Customer Service
- Call Center Support
- De-escalation & Conflict Resolution
- Technical Troubleshooting
- CRM Systems (Salesforce)
- Data Entry & Accuracy
- Team Collaboration
- Multitasking in High-Volume Environments
- Problem Solving
- Time Management
Certification
Completed Business and Clerical Technical Course - Job Corps Center Astoria Oregon
Timeline
Customer Service Representative
JELD-WEN
01.2017 - 11.2025
Customer Service Representative
Asurion (DirecTV)
05.2011 - 01.2017
Customer Service Reservation Agent
Amtrak National Railroad
10.1996 - 03.2007
Business And Clerical Vocational Course - Business And Clerical
Job Corps