Open To Work
Hi, I’m
Heidi Klass
Pottstown,US
Work Preference
Summary
Results-oriented leader with expertise in enhancing sales performance and managing staff against high expectations. Focused on driving customer service excellence and fostering effective communication. Proficient in merchandising, inventory control, and sales generation, delivering impactful transformations in underperforming areas through strategic initiatives.
Overview
9
years of professional experience
1
Certification
Work History
Trax RetailPottstown, Pa
Merchandiser
01.2023 - Current
Job overview
- Audited inventory levels regularly to minimize stockouts and overstock.
- Stocked, rotated shelves, and built displays to enhance product visibility for stores and suppliers.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Developed visual merchandising strategies that aligned with brand guidelines and catered to customer preferences.
Dollar GeneralPottstown, Pa
Store Manager
02.2025 - 09.2025
Job overview
- Revitalized a near-closure store, boosting weekly sales by $14k and reducing shrink significantly.
- Developed weekly work schedules for store personnel to optimize staffing and meet operational needs.
- Compiled monthly reports on sales figures, expenses, and profits to inform management decisions.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Oversaw inventory management through cycle counts, audits and shrinkage control adhering to company standards.
- Resolved customer inquiries and complaints with effective communication skills in a timely manner.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash, and managed bank deposits to ensure accurate financial reporting during opening and closing duties.
Party CityPottstown, Pa
Manager, Sales and Customer Support
06.2021 - 01.2025
Job overview
- Achieved district-leading sales performance through strategic store management and eye-catching visual balloon displays.
- Resolved customer inquiries and issues efficiently by addressing feedback promptly and providing follow-up calls.
- Supported multiple locations, successfully launching a seasonal pop-up store.
- Ranked first in the region for in-store balloon deliveries by offering friendly customer support, suggesting event add-ons, and providing convenient options.
- Crafted intricate balloon sculptures for events and parties and collaborated with clients to design customized balloon arrangements.
- Managed stock levels to ensure timely product replenishment on the sales floor.
Mil-Spec Safety and SecurityBirdsboro, Pa
Lead Security Officer
08.2020 - 03.2024
Job overview
- Conducted regular security patrols to identify vulnerabilities and improve protocols.
- Verified identification credentials of employees, customers, and visitors before allowing access to premises.
- Interacted with law enforcement officers regarding criminal activity, investigations, or arrests.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained high levels of alertness throughout shifts.
- Trained and supervised junior security staff on best practices and procedures.
Agtac SecuritySouderton
Lead Security Officer
07.2018 - 08.2020
Job overview
- Inspected doors, windows, locks, alarms, and lighting systems on a regular basis for proper functioning.
- Responded quickly and appropriately to any emergencies or threats reported by staff or visitors.
- Monitored CCTV cameras and other surveillance equipment.
- Investigated complaints from staff regarding harassment or misconduct within the workplace.
- Provided training to new security personnel on operational procedures.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
Montgomery CountyNorristown
Security Officer
07.2017 - 07.2018
Job overview
- Responded swiftly to alarms and incidents, maintaining calm during emergencies.
- Managed access control systems to regulate entry into restricted areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Assisted with crowd control during large events held at the facility.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Monitored CCTV systems to ensure safety and security of premises.
- Provided assistance to staff and visitors, enhancing overall safety awareness.
Education
Montgomery County Community College
Criminal Justice
08.2015 - 08/2017
University Overview
- Dean's List
Pennsylvania Cyber Charter SchoolMidland, PA
Diploma from High School
University Overview
- Achieved a scholarship at 15 to enroll in community college courses.
- GPA: 3.8
Skills
- Adaptability
- Attention to detail
- Communication
- Critical thinking
- Customer service
- Leadership
- Problem solving
- Time management
- Merchandising
- Inventory management
- Visual displays
- Security
- Data-driven decision making
- Team building
- Performance metrics
- Conflict Resolution
- Brand Development
- Sales Forecasting
- Planogram execution
References
- Toni Grogan: Store Manager Party City
- Mark Szymborski: Party City District Manager
- Islam Abdalla: Assistant Store Manager Dollar General
Projects
Party City Store remodel: Full store revision from March-April 2024.
Ross Grand Opening: Assisted in setting up all displays and products in a grand opening for new retail store July-August 2024.
Halloween City - Assisted in opening pop up seasonal store, which was a brand of party city. August-September 2023
Volunteer Experience
Open Door Ministry, Volunteer, Royersford, PA, Open Door Ministry is a thrift store/food pantry that provides support to those in need in surrounding communities. Volunteers there help sort through clothing and also sort through breads to ensure there is no mold. May - September 2023
Awards
Leader on Duty Award, Party City, 04/24
Certification
- Leader on Duty: Party City April 2024
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Dollar General
02.2025 - 09.2025
Merchandiser
Trax Retail
01.2023 - Current
Manager, Sales and Customer Support
Party City
06.2021 - 01.2025
Lead Security Officer
Mil-Spec Safety and Security
08.2020 - 03.2024
Lead Security Officer
Agtac Security
07.2018 - 08.2020
Security Officer
Montgomery County
07.2017 - 07.2018
Montgomery County Community College
Criminal Justice
08.2015 - 08/2017
Pennsylvania Cyber Charter School
Diploma from High School
Accomplishments
- Supervised team of 10 staff members.
- Designed and sold out of elaborate store displays for store promotions during the holiday season.
- Recruited 4 successful new managers within one year.
- Promoted to store manager in only 3 months.
- Exceeded monthly store sales goals 6 months in a row.
- Increased sales by 50% by coaching department managers on new merchandising standards.
- Achieved the second in district store sales ranking within 60 days.