Heidi L Ensinia
Hamilton,TX
Summary
Seeking opportunity with a reputable Appraisal District for personal and professional growth. Excels at prioritizing, time management and ability to manage multiple projects effectively. Excellent ability to assimilate new information.
Overview
29
29
years of professional experience
Work History
Director of Appraisal Operations-RPA
Bosque Central Appraisal District
Meridian, TX
09.2022 - Current
- Provide exceptional customer service whether in person, email or by phone, addressing property appraisal/tax concerns
- Process all Special Valuation applications
- Process Religious & Charitable Exemptions
- Process Special Inventory Vehicle Tax Statements
- Field appraising experience
- Experience with informal hearings, ARB hearings & settling protests
Class II Appraiser
Hamilton Central Appraisal District
Hamilton, TX
05.2019 - 09.2022
- Provide exceptional customer service whether in person, email or by phone, addressing property appraisal/tax concerns
- Process payments via cash, check, credit card and online for property taxes
- Set up installment agreements for delinquent accounts
- Balance and close daily collection batch
- Process open records requests
- Process and sort incoming mail
- Experience with Deeds and ownership transfers
- Field appraising experience with IPAD as well as printed cards
- Experience with settling property protests with taxpayers
- Process all property tax exemption applications as well as special valuation applications
911 Telecommunicator
Lampasas County Sheriff's Office
Lampasas, TX
04.2016 - 12.2018
- Handled emergency and non-emergency phone calls calmly and obtained pertinent information
- Entered emergency and non-emergency calls into a database
- Dispatched calls to police, fire or medical response personnel depending on individual call situations
- Coordinate with first responders on the ground to provide them with updated information needed to do their job safely and effectively
- Monitored and operated radio and computer equipment
- Entered stolen items, missing persons and wanted persons into the Texas and National database
- Training Officer
- Held Master Telecommunicators License
911 Telecommunicator
Ellis County Sheriff's Office
Waxahachie, TX
01.1996 - 01.2016
- Handled emergency and non-emergency phone calls calmly and obtained pertinent information
- Entered emergency and non-emergency calls into database
- Dispatched calls to police, fire or medical response personnel depending on individual call situations
- Coordinate with first responders on the ground to provide them with updated information needed to do their job safely and effectively
- Monitored and operated radio and computer equipment
- Entered stolen items, missing persons and wanted persons into the Texas and National database
- Training Officer/Training Coordinator
- Dispatch Shift Supervisor
- Held Master Telecommunicators License
Education
High School Diploma -
Waxahachie High School
Waxahachie, TX05.1994
Skills
- Communication skills
- Customer service skills
- Decision making
- Attention to detail
- Dependable
- Leadership experience
- Strong work ethic
- Self management skills
Timeline
Director of Appraisal Operations-RPA
Bosque Central Appraisal District
09.2022 - Current
Class II Appraiser
Hamilton Central Appraisal District
05.2019 - 09.2022
911 Telecommunicator
Lampasas County Sheriff's Office
04.2016 - 12.2018
911 Telecommunicator
Ellis County Sheriff's Office
01.1996 - 01.2016
High School Diploma -
Waxahachie High School