Heidi Nicole Weir
Corporate Flight Attendant
Ventura,CA
Summary
Dynamic and result-driven Flight Attendant with over 5 years experience in the elite hotel resort and aviation industry. Bringing excellence with me in fine dining and first class service on board, elevating all guest experiences. I've had the pleasure of sharing my skills on the Global Express, G550, G200, G4, Bombardier Challenger 300, and the Falcon 2000EX. AirCare International FACTS trained and certified as a G550 Equipment and Evacuator as well as Access Inflight Medical training including high altitude awareness, fire and smoke, along with emergency evacuation (water and land).
Overview
5
5
years of professional experience
Work History
Cabin Attendant
Silver Air
Van Nuys, California
02.2021 - Current
- Responsible for design and preparation of all menu items, ensuring detailed, beautiful plating while maintaining freshness of all items on board.
- Displayed first class in flight service including full dining experience, exquisite handmade cocktails, complete procurement and turn down of sleeping and bedding arrangements on board.
- Routinely checked all safety equipment on board is secure and up to date to ensure safety of passengers and fellow crew members.
- Performed pre-flight check of the aircraft cabin, lavatory, galley, and entertainment system.
- Successfully procured and ordered all catering requests to go above and beyond to fulfill all needs for clients, ensuring even the unexpressed wishes and needs were met.
- Built long-term, memorable relationships with clients and fellow crew members creating a joyous and well-situated environment.
- Adhering to confidentiality of all clientele.
- Procured and performed impeccable dining service on board including 5+ course meals and refreshments.
- Properly stocked and cleaned cabin to highest standard, setting up the next trip for full success.
- Maintained stockroom cleanliness and organization.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
Learning Coach, Bartender, Server
Ritz Carlton Bacara Santa Barbara
Santa Barbara, CA
08.2018 - 09.2020
- Developed drink menus including creative cocktails, craft beer, and contemporary wines to pair with our seasonal food menu.
- Coached fellow colleagues on verbiage, fine dining service, mannerisms, and guest experience.
- Assisted management in the hiring process of all employees in our department.
- Assisted guiding and leading the team at Bacara Bar to work together to provide first class service together as a team as well as other departments.
- Built lifelong relationships with guests who always enjoyed a luxurious, refined experience.
- Created training manuals and SOP's for newly hired employee's and well as fellow colleagues.
- Worked closely with the head chef and heart of the house team as well as Ritz-Carlton management to create new systems to develop better guest experiences.
- Provided elegant, refined service for guests service of food and beverages.
- Well versed and knowledgeable in wine, spirits, and beer.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Developed new signature cocktails to support bar marketing brand and increase revenue for the bar.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Server
Allegretto By Ayres
Paso Robles, CA
06.2016 - 08.2018
- Worked with POS system to place orders, manage bills and handle complimentary items for guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Served high end food and beverages at a luxurious resort setting in wine country.
Education
Paso Robles High School
Skills
AirCare International FACTS Trained and certified
G550 Emergency evacuator
Experienced on aircrafts such as the G200 Global Express, G550, G4, Bombardier Challenger 300, Deassault Falcon 2000EX
Access inflight Medical training including high altitude awareness, fire and smoke, emergency evacuation
Highly knowledgable and well versed in wine and spirits
Adaptable
Plating and food presentation
Food and wine pairing knowledge
Preflight briefings
Cleanliness and sanitation
Verbal and written communication
Crew coordination
Aviation regulations
Ritz Carlton corporate 5 star award.
Nominated for Ritz Carlton's corporate 5 star award for receiving the most positive comments and name recognition on guest satisfaction surveys consecutively for 3 months property wide on two separate occasions in the year 2019 at a Ritz Carlton property that included over 600 employees.
Timeline
Cabin Attendant
Silver Air
02.2021 - Current
Learning Coach, Bartender, Server
Ritz Carlton Bacara Santa Barbara
08.2018 - 09.2020
Server
Allegretto By Ayres
06.2016 - 08.2018
Paso Robles High School