Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Heidy Cid

Miami

Summary

Motivated customer service with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Recent graduate with foundational knowledge in Medical Assistant and Flebothomy and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Waitress, Cashier, Hostess

Polo Norte Restaurant
02.2011 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

High School Diploma -

Professional Career School
Miami, FL
07.2024

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness
  • Hospitality service expertise
  • Handling Complaints
  • Memory retention

Certification

  • Licensed Flebothomy -


Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Waitress, Cashier, Hostess

Polo Norte Restaurant
02.2011 - Current

High School Diploma -

Professional Career School
Heidy Cid