Isabella Formosa
Voorhees,USA
Summary
Experienced Customer Service Specialist committed and hardworking with experience processing transactions, records and assisting patients. Dedicated to resolving issues, answering patients questions and processing paperwork. Resourceful and dedicated with excellent analytical skills and a demonstrated commitment to providing great Customer Service. Strong organizational abilities with proven successes managing multiple projects and volunteering events. Well-rounded and professional team player dedicated to continuing customer service.
Overview
5
5
years of professional experience
Work History
Waitress, Cashier, Hostess
Pie Lady Cafe
08.2023 - Current
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Present myself in a professional manner
- Train new waitstaff members on restaurant policies, procedures, and service expectations.
- Greet guests warmly upon arrival to restaurant.
- Manage orders and payments with POS system.
- Work in a high demand place
- Take multiple phone calls and make sure all customers are satisfied with the information given.
- Approached and solved problems with initiative and sound judgment.
Wildlife Rehabilitator
Woodford Cedar Run Wildlife Refuge Hospital
05.2020 - 09.2023
- Answer phone calls and inform visitors of policies and services
- Help them resolve how to proceed with wildlife intake
- Charting 40-50 wildlife patients daily, streamlining daily workflow tasks via EMR System
- Demonstrate strong organizational and time management skills while managing multiple projects
- Strong communication skills through coursework and volunteer activities
- Measure and administer medication to wildlife, make meals based on animals individual needs, and administer aid to injured and young wildlife
- Help with release of wildlife animals
Hostess/Server/Cashier
Sanremo's Pizzeria And Ristorante
04.2021 - 08.2023
- Greeting and attending to customers upon entrance to restaurant
- Serving customers at tables
- Taking orders over phone and answering questions
- Resolved problems, improved operations and provided exceptional service
- Working with computer systems (POS1)
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
Education
Bachelor of Arts - Elementary Education
Rowan University
Glassboro, NJ05-2026
High School Diploma -
Paul VI High School
Haddonfield, NJ06-2022
Skills
- Time management skills
- Customer Relations
- Money handling
- Reports and documents
- Proficient in EMR
- Proficient in Microsoft Suite
- Proficient in Apple Operating Software
- Strong multitasking
- Team collaboration
- Decision-making
- Payment processing
- Memory retention
Accomplishments
- Received the Community Service Award presented by the Camden County Board of Freeholders
- Co-Captain Rowan IHSA Equestrian Team
- IEA Zone 11, Region 8 Regional Sportsmanship Award
Received the Community Service Award presented by the Camden County Board of Freeholders
I have participated in my local homeless shelter and provide care for people in need. I have handmade scarves to hand out to the homeless during the cold seasons. When I attended high school, I received the Camden County Community Service Reward for having committed the most amount of service hours than anyone in my school.
Timeline
Waitress, Cashier, Hostess
Pie Lady Cafe
08.2023 - Current
Hostess/Server/Cashier
Sanremo's Pizzeria And Ristorante
04.2021 - 08.2023
Wildlife Rehabilitator
Woodford Cedar Run Wildlife Refuge Hospital
05.2020 - 09.2023
Bachelor of Arts - Elementary Education
Rowan University
High School Diploma -
Paul VI High School
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