Hi, I’m
Eliana Holley
Southaven,MS
Summary
Motivated and proactive waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
years of professional experience
1
Certification
Work History
El Amigo Mexican Restaurant
Waitress/Hostess
08.2019 - 06.2022
Job overview
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Greeted new customers, discussed specials, and took drink orders.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
FedEx Ground
FedEx Package Handler
08.2016 - 01.2019
Job overview
- Stacked boxes onto a truck in a bricklayer formation, scanned boxes using a hand-held scanners, unloaded materials off trucks, and unclogged congested boxes for fast shipping.
- Picked incompatibles off conveyor belts and load them onto trucks in a organized method.
- Confirmed packages were going to proper destination.
- Adhered to warehouse safety guidelines, reported issues to warehouse manager, and collaborated with OSS for peak safety.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Helped train new employees in safe practices and warehouse procedures.
- Ability to lift 50 pounds.
Historic Whispering Woods Hotel And Conference Center
Housekeeper, Maid
05.2016 - 07.2016
Job overview
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, dusting, and restocking bathroom items.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked cleaning supplies, storage cabinets, carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Returned emptied garbage receptacles to proper locations.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
El Amigo Mexican Restaurant
Waitress/Hostess
03.2013 - 07.2015
Job overview
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Greeted new customers, discussed specials, and took drink orders.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Education
Olive Branch High SchoolOlive Branch, MS
High school diploma
05.2013
Skills
- Restaurant Experience
- Customer service skills
- Communication skills
- Time management skills
- Attention to Details
- Conflict and problem management
- Proactive
- Ability to Lift 50 Pounds
- Warehouse experience
- Hospitality
- Sales Techniques
- Hotel experience
- Staff Training
- Strong multitasking
- Relationship Building
Certification
Driver's License, 11/2023, 07/2028
Additional Information
Volunteered at a local animal sanctuary (closed) for about a year, it was located on highway old 78 in Olive Branch, MS., Volunteered at a Local church (Longview Heights Baptist Church) three individual times for about 8 hours each time.
Assessments
- Cleaner fit, Proficient, 01/2024, Measures the traits that are important for successful cleaners
- Work style: Reliability, Proficient, 12/2023, Tendency to be reliable, dependable, and act with integrity at work
Cooking, cross-stitching, online gaming, and reading.
- I love cooking as it gives me the ability to service my loved ones with delicious food, and I get to learn foods of different cultures and have fun experimenting with recipes (I just started baking too)!
- I find joy in cross-stitching as I get to get creative with cute designs, I usually give them away to friends and family.
- Multiplayer video games are a great way for me to interact with others while trying to get a specific common goal achieved and sole-playing allows me to get creative while blowing off some steam.
- Reading is extremely enjoyable as I get to learn new information for personal growth, interesting topics for conversations, and I believe it helps me broaden my way of thinking.
Timeline
Waitress/Hostess
El Amigo Mexican Restaurant
08.2019 - 06.2022
FedEx Package Handler
FedEx Ground
08.2016 - 01.2019
Housekeeper, Maid
Historic Whispering Woods Hotel And Conference Center
05.2016 - 07.2016
Waitress/Hostess
El Amigo Mexican Restaurant
03.2013 - 07.2015
Olive Branch High School
High school diploma