Heidy Gomez
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
11
11
years of professional experience
Work History
Waitress
La Fonda Restaurant
Houston, Texas
05.2014 - 06.2016
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Managed table assignments and coordinated seating for efficient service.
- Processed orders accurately using restaurant POS system.
- Maintained cleanliness and organization of dining area throughout shifts.
- Trained new waitstaff on restaurant procedures and service standards.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Developed positive relationships with regular customers through friendly conversation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Receptionist
AX Investments
Houston, Tx
12.2024 - 05.2025
- Greeted clients and visitors, providing a welcoming atmosphere at AX Investments.
- Managed multi-line phone system, directing calls to appropriate personnel efficiently.
- Scheduled appointments and meetings for executives, ensuring optimal time management.
- Handled confidential information with discretion, upholding company privacy standards.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Managed company database and ensured the accuracy of contact information.
Education
Cesar Chavez High School
Houston, TXSkills
- Customer service
- Phone management
- Complaint resolution
- Time management
- Attention to detail
- Data entry
- Problem solving
- Multitasking and prioritization
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Receptionist
AX Investments
12.2024 - 05.2025
Waitress
La Fonda Restaurant
05.2014 - 06.2016
Cesar Chavez High School