HEIDY HERNANDEZ RODRIGUEZ
Las Vegas,NV
Summary
Dedicated restaurant professional with extensive experience in customer service, cash handling, and order accuracy. Proven ability to enhance guest experiences through effective communication and teamwork. Skilled in training staff, coordinating with kitchen and bar teams, and ensuring accurate order processing. Committed to maintaining operational efficiency and delivering high-quality service.
Overview
21
21
years of professional experience
Work History
Server, Take Out and Cashier
Tres Amigos Restaurant
Las Vegas, Nevada
01.2023 - 10.2026
- Took food and drink orders using the POS system.
- Served meals and beverages promptly to dining tables.
- Explained menu items, specials, and ingredient details to guests.
- Delivered exceptional service to over 100 daily customers, enhancing overall dining experience.
- Provided excellent customer service to ensure satisfaction.
- Addressed guest inquiries and complaints promptly, ensuring customer satisfaction and retention.
- Coordinated with kitchen staff and bartenders on order timing.
- Trained new servers on service steps and restaurant standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Processed payments and handled cash and card transactions.
- Addressed complaints to kitchen staff and served replacement items.
- Incorporated customer feedback to refine service quality and adjust menu offerings, boosting guest satisfaction.
- Greeted take-out guests and confirmed orders at restaurant pickup counter.
- Prepared packaged meals for accurate take-out service and timely pickup.
- Handled phone orders and answered menu questions with clear service.
- Processed take-out orders accurately by entering them into the restaurant's point of sale system.
- Received payments, returned accurate change and closed checks in POS system.
- Provided customer service to guests attending the event.
- Created customer service procedures, policies, and standards.
- Developed customer service procedures, policies and standards.
Cashier
Cubanidad1885 Restaurant
Las Vegas, Nevada
07.2019 - 12.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed cash, credit, and mobile payments at Cubanidad1885 Restaurant register.
- Collected payments and provided accurate change.
- Balanced cash drawer and prepared closing shift reconciliation reports.
- Maintained clean checkout area and stocked receipt paper, bags, and supplies.
- Greeted guests and took orders for Cuban dishes, drinks, and desserts.
- Verified customer orders and corrected ticket details with kitchen staff.
- Packaged takeout orders and labeled meals for pickup service.
- Supported front-of-house team during busy lunch and dinner service.
- Answered guest questions about menu items, specials, and ingredients.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Executed tasks to support restaurant operations. as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Server Manager
El Santaneco Restaurant
Las Vegas, Nevada
12.2005 - 02.2019
- Managed server schedules, shift coverage, and daily floor readiness.
- Supervised a server team in El Santaneco Restaurant dining room operations.
- Trained servers on menu items, service standards, and guest care.
- Coordinated table assignments and guest flow during busy service periods.
Education
High School Diploma -
Css
Guatemala Guatemala09-2002
Skills
- POS operation
- Customer service management
- Order entry
- Order accuracy
- Cash handling
- Cash drawer reconciliation
- Credit card processing
- POS systems
- Drink preparation
- Table service
- Front counter service
- Shift closing
- Shift reporting
- Customer service
- Customer service management
- Clear communication
- Team coordination
- Credit and cash transactions
- Shift reporting
- Credit and cash transactions
Timeline
Server, Take Out and Cashier
Tres Amigos Restaurant
01.2023 - 10.2026
Cashier
Cubanidad1885 Restaurant
07.2019 - 12.2022
Server Manager
El Santaneco Restaurant
12.2005 - 02.2019
High School Diploma -
Css