Heidy Labra
Minneapolis,MN
Summary
Compassionate Patient Registration Representative known for high productivity and efficiency in task completion. Possess specialized skills in patient data management, insurance verification, and confidentiality protocols. Excel in communication, empathy, and problem-solving to enhance patient experience and streamline registration processes.
Overview
9
9
years of professional experience
Work History
Patient Registration Representative
M Health Fairview
Fridley, MN
07.2023 - Current
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
- Entered patient data into electronic medical record system accurately and efficiently.
- Performed quality assurance checks on all registrations to ensure accuracy of data entry.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Verified insurance eligibility through online portals or by phone calls.
- Managed high volume of incoming calls while maintaining professional demeanor.
- Updated patient information in database regularly to ensure accuracy of records.
- Followed up on outstanding balances due from insurance companies or patients.
- Provided excellent customer service to resolve patients complaints in a timely manner.
Certified Nursing Assistant
Presbyterian Homes & Services
Arden Hills, MN
12.2018 - 04.2020
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and kept my nurse on duty informed of changes
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Oversaw and maintained patients rooms, group living areas and nurse stations clean
Server
Chester Bird American Legion Post 523
Golden Valley, MN
03.2018 - 12.2018
- Built customer and employee loyalty by implementing effective operational strategies
- Educated guests on daily specials and menu offerings
- Resolved problems or concerns to ensure customers had a pleasant dining experience
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Ensured tables were kept neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages
- Recorded orders and partnered with team members to serve food and beverages
- Transported all dirty tableware from dining room to dishwasher area for proper cleaning
Customer Service/Sales Associate
MERNARDS
Fridley, MN
03.2016 - 03.2018
- Assisted customers with selection of products and services
- Listened to customer needs and preferences to provide accurate advice
- Answered incoming telephone calls with professional and knowledgeable responses
- Explained information about the quality, value and style of products to Influence customer buying decisions
- Provided a high level of service by helping customers find the specific products
- Provided customers with payment information and processed credit card payments and cash transactions
- Observed customers for suspicious behaviors and signs of theft
- Maintained clean, tidy and organized checkout areas
- Processed customer's orders by efficiently scanning items and accurately coding special items
- Informed managers of issues with loss prevention and security
Education
High school diploma -
Atoka High School
Anoka, MN06.2015
Skills
- Great Customer Service
- Ability to be able to focus and meet deadlines
- Energetic work attitude
- Strong organizational skills
- Active listening skills
- Dependable and reliable
- Customer service
- Data Entry
- Teamwork mindset
- Appointment scheduling
Additional Information
Great Customer Service, Ability to be able to focus and meet deadlines, Energetic work attitude, Strong organizational skills, Active listening skills, Dependable and reliable, Customer service, Fluent in Spanish & English, Data Entry, Teamwork mindset
Timeline
Patient Registration Representative
M Health Fairview
07.2023 - Current
Certified Nursing Assistant
Presbyterian Homes & Services
12.2018 - 04.2020
Server
Chester Bird American Legion Post 523
03.2018 - 12.2018
Customer Service/Sales Associate
MERNARDS
03.2016 - 03.2018
High school diploma -
Atoka High School
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