Heidy Miranda
North Hollywood,CA
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
14
14
years of professional experience
Work History
Intake Specialist
Hope The Mission
North Hollywood
02.2024 - Current
- Collected, verified, recorded and processed client demographics, and referral information
- Completed intake assessment forms and filed clients' charts
- Explained eligibility requirements, application details, and applicants rights during intake assessment
- Maintained accurate, up-to-date client records for reliable reference and communications
- Offered compassionate and attentive guidance to clients during crisis situations.
Property Manager
Public Storage
North Hollywood
11.2014 - 02.2024
- Inspected property regularly
- Managed property office to stay clean and organized
- Answered customer phone calls and dealt with customer complaints/issues
- Called and set up appointments for new customers
- Collected monthly in person payments
- Made collections calls to collect monthly rent
- Updated tenant and unit information in our system for customers
- Former Key Training Professional, trained new field and corporate employees
- Kept facility clean.
Department Manager
Mc Donald's Corporation
North Hollywood
01.2011 - 11.2014
- Worked closely with employees to work on sales
- Followed safety protocols and company processes and procedures
- Performed opening and closing duties as part of management team and handled cash management
- Handled shift overstock, restocking and inventory control
- Prepared weekly schedules to verify proper floor coverage
- Worked closely with training manager to help train employees on proper and safe use of equipment and tools
- Hired, trained and coached employees to deliver world-class customer service.
Education
No Degree -
Los Angeles Valley College
Van Nuys, CAHigh School Diploma -
North Hollywood Senior High School
North Hollywood, CA06.2010
Skills
- Intake Assessment
- Data Entry
- Crisis Intervention
- Compassionate communication
- Follow-up skills
- Critical Thinking Skills
- Organization and Multitasking
- Property Management
- Customer service-focused
- Team Building
- People Skills
Timeline
Intake Specialist
Hope The Mission
02.2024 - Current
Property Manager
Public Storage
11.2014 - 02.2024
Department Manager
Mc Donald's Corporation
01.2011 - 11.2014
No Degree -
Los Angeles Valley College
High School Diploma -
North Hollywood Senior High School