Heidy Nuñez Otero
Alexandria,VA
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Shift Manager
Pollo Campero
Springfield, VA
03.2023 - 01.2026
- Supervised daily operations to ensure adherence to quality and safety standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Managed inventory levels, minimizing waste while ensuring stock availability during peak hours.
- Implemented workflow improvements that enhanced team efficiency and reduced service times.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
High School Diploma -
West Potomac High School
Alexandria, VA07-2023
Associate of Science -
Northern Virginia Community College
Alexandria,VA07-2028
Skills
- Cash handling
- Decision-making
- Customer service focus
- Active listening
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
- Problem-solving
- Organizational skills
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Shift Manager
Pollo Campero
03.2023 - 01.2026
High School Diploma -
West Potomac High School
Associate of Science -
Northern Virginia Community College