Heidy Patino
Orange,CA
Summary
Utilizing my skill set to continue to grow within the company and helping it flourish as a personal banker.
Overview
5
5
years of professional experience
Work History
Bank Teller
Wells Fargo
Orange, CA
11.2021 - Current
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Referred customers to other banking departments for specialized services.
- ATM custodian
- Handled complex interactions with customers
- Shared the benefit of meeting with a banker .
Cashier Team Lead
Michaels Arts And Crafts
Orange, CA
11.2019 - 11.2021
- Trained team members on cash register operation and cash handling.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier Team Lead
Del Taco
Orange, CA
10.2018 - 11.2019
- Performed cash, card and check transactions to complete customer purchases.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
Business AA Degree - Buisness
Santiago Canyon College
Orange, CA06.2024
Skills
- Positive
- Customer Service
- Microsoft Word
- Teamwork and Collaboration
- Task Prioritization
- Relationship Building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bank Teller
Wells Fargo
11.2021 - Current
Cashier Team Lead
Michaels Arts And Crafts
11.2019 - 11.2021
Cashier Team Lead
Del Taco
10.2018 - 11.2019
Business AA Degree - Buisness
Santiago Canyon College