Heidy Perez
Libertyville,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
- Demonstrated strong interpersonal and communication skills in maintaining a harmonious and supportive family environment
- Managed budgets and expenses, maximizing resources to meet family needs efficiently
- Developed problem-solving abilities through handling various challenges and unexpected situations effectively
- Engaged in continuous learning and personal development to stay updated with best practices in childcare, household management, and family dynamics.
Massage Therapist
- Delivered exceptional massage therapy services, applying a variety of techniques tailored to clients' specific needs and preferences
- Built and maintained a loyal client base through outstanding customer service and personalized care, resulting in positive feedback and repeat business
- Demonstrated proficiency in assessing clients' conditions and developing customized treatment plans to address their concerns and promote overall wellness
- Ensured a clean, safe, and comfortable environment in compliance with industry standards and regulations, prioritizing clients' health and safety
- Collaborated with healthcare professionals, including physicians and chiropractors, to provide holistic care and support clients' recovery and rehabilitation.
Medical Office Manager
- Directed and supervised daily operations of a medical office, overseeing administrative staff and ensuring efficient workflow and productivity
- Implemented and maintained electronic health records (EHR) systems, optimizing data management and streamlining patient information retrieval and documentation
- Managed scheduling, billing, and coding processes, ensuring accuracy and compliance with healthcare regulations, including HIPAA and Medicare guidelines
- Facilitated communication and collaboration among healthcare providers, staff, and patients to enhance the quality of care and patient satisfaction
- Developed and implemented policies and procedures to improve office efficiency.
Hostess Manager
The Board Room Libertyville
Libertyville, IL
07.2023 - Current
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Ensured cleanliness of the front-of-house area by overseeing staff performance on daily cleaning tasks.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Built rapport with guests through friendly conversation, leading to repeat business and word-of-mouth referrals.
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
Massage Therapist
Self-employeed
Libertyville, IL
11.2009 - Current
- Evaluated and analyzed software solutions to identify products that align with organizational needs and objectives, considering factors such as functionality, scalability, and cost-effectiveness
- Managed vendor relationships, negotiating contracts and terms to secure favorable pricing and service agreements while optimizing value for the organization
- Conducted market research and stayed abreast of industry trends to make informed purchasing decisions and drive innovation within the organization
- Collaborated cross-functionally with IT teams, stakeholders, and end-users to understand requirements, gather feedback, and ensure successful implementation and adoption of software solutions
- Developed and maintained documentation and reporting systems to track software purchases, licenses, and usage, ensuring compliance with licensing agreements and regulatory requirements.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
- Maintained accurate client records for effective treatment planning and progress tracking.
- Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
- Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
- Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
- Registered and managed case files, detailed notes and progress on database to enable tracking history and maintain accurate records.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Strengthened relationships with clients through active engagement in their health goals outside of massage sessions via social media or email communications.
- Streamlined appointment scheduling process, resulting in increased efficiency for both therapists and clients.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Educated clients on benefits of massage and recommended home care techniques.
- Administered Swedish, deep tissue and sports massage techniques.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Performed sanitization tasks to keep massage environment clean and safe.
- Researched new massage techniques and treatments.
- Prepared oils and lotions for massages.
- Developed customized massage programs to meet unique requirements.
- Maintained accurate and up-to-date client records.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Established and implemented massage protocols and procedures.
Buyer Software
Dell
Buffalo Grove, IL
10.2003 - 05.2010
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Maintained complete documentation and records of all purchasing activities.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
- Provided training and guidance to junior team members on best practices in purchasing, fostering a culture of continuous improvement within the procurement department.
- Developed and improved account relationships.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Streamlined purchasing processes by implementing efficient systems and procedures for order management.
- Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
- Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
- Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
- Developed new strategies to reduce purchasing costs and maintain quality standards.
- Continuously monitored industry trends to identify new supply sources that could potentially improve overall procurement efficiency.
Office Manager
AMR Medical Centers
Wheeling, IL
02.1998 - 10.2001
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for department managers.
Education
High School Diploma -
Buffalo Grove High School
Buffalo Grove, IL01.1998
Skills
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Calm Under Pressure
- Organizational Skills
- Computer Skills
- Decision-Making
- Problem Resolution
- Active Listening
- Verbal Communication
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Massage Therapy
Gardening
been doing it for years
Additional Information
Not sure
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Hostess Manager
The Board Room Libertyville
07.2023 - Current
Massage Therapist
Self-employeed
11.2009 - Current
Buyer Software
Dell
10.2003 - 05.2010
Office Manager
AMR Medical Centers
02.1998 - 10.2001
Massage Therapist
Medical Office Manager
High School Diploma -
Buffalo Grove High School