Heidy Valle
Land O' Lakes,FL
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
11
11
years of professional experience
Work History
Optician - Store Manager
Eye Doctors Optical Outlet
01.2014 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates on product knowledge by using wide variety of training tools such as: auto-refractor, tonometer and pupilometer.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Arts and Craft Instructor
H.O.S.T
01.2013 - 01.2014
- Developed lesson plans surrounding various types of art, history and culture.
- Facilitated group sessions and provided one-on-one support.
- Assisted students in coming up with and executing detailed final projects for exhibition.
- Maintained daily student records and evaluated student progress.
- Planned and executed activities to promote skill and talent development.
Education
Some College (No Degree) - Business Administration And Management
Hillsborough Community College
Tampa, FLHigh School Diploma -
Thomas Jefferson High School
Tampa, FL2012
Skills
- Team leadership and coaching
- Relationship building and management
- Maximizing Profitability
- Customer Relations
- Bank deposit procedures
- Training and mentoring
- Systems and software programs including Aquity, Converge, SmartSheet, Powerpoint, Word and Excel
- Bilingual
- Insurance Verification
- Retail Sales
- Optical Equipment Operation
- Problem-Solving
- Organizational Skills
References
- Pamela Duquette / EDOO District Manager: 802-688-8809
- Jennifer Buzzett / Optometrist: 813-335-7497
- Schedar Phiper / EDOO District Manager: 813-760-6123
Timeline
Optician - Store Manager
Eye Doctors Optical Outlet
01.2014 - Current
Arts and Craft Instructor
H.O.S.T
01.2013 - 01.2014
Some College (No Degree) - Business Administration And Management
Hillsborough Community College
High School Diploma -
Thomas Jefferson High School
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