Heidy N. Fuentes Santos
Washington,DC
Summary
Bilingual Spanish and English speaker with experience in hospitality and retail customer service. Proven ability to multitask, communicate effectively, and maintain professionalism in fast-paced environments. Passionate about delivering exceptional guest experiences and building positive relationships with customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Janitorial Technician
District Clean
Washington, DC
08.2024 - Current
- Maintained professional appearance for entrance areas, lobbies, corridors-ensuring first impressions met company standards.
- Conducted routine inspections to ensure compliance with safety and sanitation guidelines.
- Collaborated with team members to develop efficient cleaning schedules and workflows.
- Responded promptly to urgent cleaning requests, demonstrating flexibility and quick problem-solving skills.
- Contributed to a positive work environment through punctuality, reliability, and dedication to maintaining high levels of cleanliness.
- Maintained a healthy environment for employees and visitors by consistently disinfecting common areas.
- Increased customer satisfaction rates by addressing concerns or feedback regarding janitorial services in a timely manner.
Sales Associate
Footlocker
Washington, DC
02.2025 - 07.2025
- Processed sales transactions efficiently, ensuring accuracy and customer satisfaction during peak hours.
- Resolved customer inquiries and complaints effectively, maintaining a positive store environment and upholding brand reputation.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Hostess & Waitress
Laos in Town
Washington, DC
10.2023 - 11.2024
- Greeted and seated guests, ensuring a welcoming atmosphere and efficient flow of patrons.
- Handled guest inquiries and complaints professionally, resolving issues to maintain positive dining experiences.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
High School Diploma -
McKinley Technology High School
Washington, DC06-2024
Skills
Bilingual: English & Spanish
Customer Service
Multitasking
Communication Skills
Certification
National Registy Emergency Technician (NREMT)
Certified: May 2026
&
CPR/BLS Certification
Certified: October 2025
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Footlocker
02.2025 - 07.2025
Janitorial Technician
District Clean
08.2024 - Current
Hostess & Waitress
Laos in Town
10.2023 - 11.2024
High School Diploma -
McKinley Technology High School